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ET /F2 12 Tf BT 1 0 0 1 392.28 176.29 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 423.61 176.29 Tm (6)Tj ET /F2 12 Tf BT 1 0 0 1 454.95 176.29 Tm (2)Tj ET /F2 12 Tf BT 1 0 0 1 486.28 176.29 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 517.6 176.29 Tm (1)Tj ET /F2 12 Tf BT 1 0 0 1 548.96 176.29 Tm (0)Tj ET endstream endobj 6 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]/XObject<>>>/MediaBox[0 0 612 792]>> endobj 7 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (2)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (11)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 768.28 Tm (Information about the care home)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 20.58 w 31.2 746.8 m 274.61 746.8 l S 0.001 w 1 1 1 RG 20.58 w 276.86 746.8 m 580.25 746.8 l S 0.001 w 0.95294 0.95294 0.95294 RG 90.9 w 31.2 688.81 m 274.61 688.81 l S 0.001 w 1 1 1 RG 90.9 w 276.86 688.81 m 580.25 688.81 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 630.82 m 274.61 630.82 l S 0.001 w 1 1 1 RG 20.58 w 276.86 630.82 m 580.25 630.82 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 607.99 m 274.61 607.99 l S 0.001 w 1 1 1 RG 20.58 w 276.86 607.99 m 580.25 607.99 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 585.16 m 274.61 585.16 l S 0.001 w 1 1 1 RG 20.58 w 276.86 585.16 m 580.25 585.16 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 562.33 m 274.61 562.33 l S 0.001 w 1 1 1 RG 20.58 w 276.86 562.33 m 580.25 562.33 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 735.39 m 582.46 735.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 642.23 m 582.46 642.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 619.41 m 582.46 619.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 596.58 m 582.46 596.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 573.74 m 582.46 573.74 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 758.22 m 582.46 758.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 735.39 m 582.46 735.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 642.23 m 582.46 642.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 619.41 m 582.46 619.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 596.58 m 582.46 596.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 573.74 m 582.46 573.74 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 550.91 m 582.46 550.91 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 759.29 m 30.07 549.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 275.73 759.29 m 275.73 549.84 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 759.29 m 581.38 549.84 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 742.03 Tm (Name of care home:)Tj ET /F2 12 Tf BT 1 0 0 1 279.71 742.03 Tm (Yohden Care Complex)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 719.2 Tm (Address:)Tj ET /F2 12 Tf BT 1 0 0 1 279.71 719.2 Tm (Hesleden Road )Tj ET /F2 12 Tf BT 1 0 0 1 279.71 701.62 Tm (Blackhall)Tj ET /F2 12 Tf BT 1 0 0 1 279.71 684.04 Tm (Hartlepool)Tj ET /F2 12 Tf BT 1 0 0 1 279.71 666.46 Tm (Cleveland)Tj ET /F2 12 Tf BT 1 0 0 1 279.71 648.88 Tm (TS27 4LH)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 626.05 Tm (Telephone number:)Tj ET /F2 12 Tf BT 1 0 0 1 279.71 626.05 Tm (01915860294)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 603.22 Tm (Fax number:)Tj ET /F2 12 Tf BT 1 0 0 1 279.71 603.22 Tm (01915862868)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 580.39 Tm (Email address:)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 557.56 Tm (Provider web address:)Tj ET /F2 10 Tf BT 1 0 0 1 28.35 521.61 Tm ()Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 502.13 m 353.25 502.13 l S 0.001 w 1 1 1 RG 20.58 w 355.5 502.13 m 565.9 502.13 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 433.64 m 353.25 433.64 l S 0.001 w 1 1 1 RG 20.58 w 355.5 433.64 m 565.9 433.64 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 410.8 m 353.25 410.8 l S 0.001 w 1 1 1 RG 20.58 w 355.5 410.8 m 565.9 410.8 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 490.71 m 568.1 490.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 467.88 m 567.8 467.88 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 445.05 m 568.1 445.05 l S 0.001 w [] 0 d [] 0 d 2.25 w 354.37 514.62 m 354.37 489.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 422.22 m 568.1 422.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 513.54 m 568.1 513.54 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 490.71 m 567.8 490.71 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 467.88 m 568.1 467.88 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 445.05 m 568.1 445.05 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 422.22 m 568.1 422.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 399.39 m 568.1 399.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 514.62 m 30.07 398.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 354.37 446.13 m 354.37 398.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 514.62 m 567.02 398.31 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 497.36 Tm (Name of registered provider\(s\):)Tj ET /F2 12 Tf BT 1 0 0 1 358.35 497.36 Tm (Southern Cross OPCO Ltd)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 474.52 Tm (Name of registered manager \(if applicable\))Tj ET /F2 12 Tf BT 1 0 0 1 34.05 451.7 Tm (Mrs )Tj ET /F2 12 Tf BT 1 0 0 1 59.76 451.7 Tm (Maureen Priscilla )Tj ET /F2 12 Tf BT 1 0 0 1 165.39 451.7 Tm (Garrett)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 428.86 Tm (Type of registration:)Tj ET /F2 12 Tf BT 1 0 0 1 358.35 428.86 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 406.04 Tm (Number of places registered:)Tj ET /F2 12 Tf BT 1 0 0 1 358.35 406.04 Tm (77)Tj ET /F2 10 Tf BT 1 0 0 1 28.35 387.09 Tm ()Tj ET 0.95294 0.95294 0.95294 RG 66.24 w 32.32 343.64 m 564.47 343.64 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 356.18 m 567.8 356.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 297.24 333.36 m 567.8 333.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 379.02 m 567.8 379.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 356.18 m 567.8 356.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 297.24 333.36 m 567.8 333.36 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 310.52 m 567.8 310.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 380.09 m 30.07 309.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.32 357.26 m 298.32 309.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 432.52 334.43 m 432.52 309.45 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 380.09 m 566.72 309.45 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 362.83 Tm (Conditions of registration:)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 340 Tm (Category\(ies\) :)Tj ET /F2 12 Tf BT 1 0 0 1 302.3 340 Tm (Number of places \(if applicable\):)Tj ET /F2 12 Tf BT 1 0 0 1 302.3 317.17 Tm (Under 65)Tj ET /F2 12 Tf BT 1 0 0 1 436.5 317.17 Tm (Over 65)Tj ET 1 1 1 RG 20.58 w 31.2 295.73 m 297.25 295.73 l S 0.001 w 20.58 w 299.5 295.73 m 429.25 295.73 l S 0.001 w 20.58 w 431.5 295.73 m 565.9 295.73 l S 0.001 w 20.58 w 31.2 272.9 m 297.25 272.9 l S 0.001 w 20.58 w 299.5 272.9 m 429.25 272.9 l S 0.001 w 20.58 w 431.5 272.9 m 565.9 272.9 l S 0.001 w 35.16 w 31.2 242.79 m 297.25 242.79 l S 0.001 w 35.16 w 299.5 242.79 m 429.25 242.79 l S 0.001 w 35.16 w 431.5 242.79 m 565.9 242.79 l S 0.001 w 20.58 w 31.2 212.66 m 297.25 212.66 l S 0.001 w 20.58 w 299.5 212.66 m 429.25 212.66 l S 0.001 w 20.58 w 431.5 212.66 m 565.9 212.66 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 284.32 m 568.1 284.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 261.49 m 568.1 261.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 224.08 m 568.1 224.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 307.15 m 568.1 307.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 284.32 m 568.1 284.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 261.49 m 568.1 261.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 224.08 m 568.1 224.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 201.25 m 568.1 201.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 308.23 m 30.07 200.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.37 308.23 m 298.37 200.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 430.37 308.23 m 430.37 200.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 308.23 m 567.02 200.17 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 290.96 Tm (dementia)Tj ET /F2 12 Tf BT 1 0 0 1 302.35 290.96 Tm (29)Tj ET /F2 12 Tf BT 1 0 0 1 434.35 290.96 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 268.14 Tm (learning disability)Tj ET /F2 12 Tf BT 1 0 0 1 302.35 268.14 Tm (10)Tj ET /F2 12 Tf BT 1 0 0 1 434.35 268.14 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 245.3 Tm (old age, not falling within any other )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 230.73 Tm (category)Tj ET /F2 12 Tf BT 1 0 0 1 302.35 245.3 Tm (0)Tj ET /F2 12 Tf BT 1 0 0 1 434.35 245.3 Tm (48)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 207.9 Tm (physical disability)Tj ET /F2 12 Tf BT 1 0 0 1 302.35 207.9 Tm (15)Tj ET /F2 12 Tf BT 1 0 0 1 434.35 207.9 Tm (0)Tj ET 0.95294 0.95294 0.95294 RG 139.14 w 32.32 109.06 m 564.77 109.06 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 158.04 m 567.8 158.04 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 135.21 m 568.1 135.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 180.88 m 567.8 180.88 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 158.04 m 568.1 158.04 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 135.21 m 568.1 135.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 39.49 m 568.1 39.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 181.95 m 30.07 38.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 181.95 m 566.72 38.41 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 164.69 Tm (Conditions of registration:)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 141.86 Tm (The maximum number of service users who can be accommodated is 77)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 119.03 Tm (The registered person may provide the following category of service only: Care Home )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 104.45 Tm (with Nursing - Code N To service users of the following gender: Either Whose primary )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 89.87 Tm (care needs on admission to the home are within the following categories: Old Age, not )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 75.29 Tm (falling within any other category - Code OP, maximum number of places 48 Dementia - )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 60.71 Tm (Code DE, maximum number of places 29 Physical Disability - Code PD, maximum )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 46.13 Tm (number of places 15 Learning Disability - Code LD, maximum number of places 10)Tj ET endstream endobj 8 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 9 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (3)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (11)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 20.58 w 31.2 774.93 m 315.25 774.93 l S 0.001 w 1 1 1 RG 20.58 w 317.5 774.93 m 346.55 774.93 l S 0.001 w 20.58 w 348.8 774.93 m 377.9 774.93 l S 0.001 w 20.58 w 380.15 774.93 m 409.2 774.93 l S 0.001 w 20.58 w 411.45 774.93 m 440.55 774.93 l S 0.001 w 20.58 w 442.8 774.93 m 471.9 774.93 l S 0.001 w 20.58 w 474.15 774.93 m 503.2 774.93 l S 0.001 w 20.58 w 505.45 774.93 m 534.55 774.93 l S 0.001 w 20.58 w 536.8 774.93 m 565.9 774.93 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 786.35 m 568.1 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 763.52 m 568.1 763.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 762.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 787.43 m 316.37 762.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 787.43 m 347.67 762.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 787.43 m 379.02 762.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 787.43 m 410.32 762.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 787.43 m 441.67 762.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 787.43 m 473.02 762.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 787.43 m 504.32 762.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 787.43 m 535.67 762.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 787.43 m 567.02 762.44 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 770.16 Tm (Date of last inspection)Tj ET 0.95294 0.95294 0.95294 RG 17 w 31.2 749.4 m 565.9 749.4 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 739.77 m 568.1 739.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 740.85 m 30.07 498.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 740.85 m 567.02 498.44 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 759.02 m 568.1 759.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 739.77 m 568.1 739.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 499.52 m 568.1 499.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 760.1 m 30.07 738.69 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 760.1 m 567.02 738.69 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 745.84 Tm (Brief description of the )Tj ET /F2 12 Tf BT 1 0 0 1 177.31 745.84 Tm (care home)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 726.59 Tm (Yohden Care Complex is a seventy seven bedded home situated in a quiet residential )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 709.59 Tm (area of Blackhall, which is a village close to Peterlee. The home provides residential )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 692.59 Tm (and nursing care. There is a separate unit for people with dementia who have been )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 675.59 Tm (assessed as needing residential care. The home is split over two floors with lift access. )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 658.59 Tm (Some of the bedrooms have en suite toilets with sufficient additional facilities located )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 641.59 Tm (throughout the home. Communal bathing facilities are located throughout the home. )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 624.59 Tm (These have specialised bathing equipment to support people who are less able. The )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 607.59 Tm (home has a large central dining and lounge area as well as small lounge and dining )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 590.59 Tm (areas within each unit.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 573.59 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 35.5 556.59 Tm (Fees range from 436:60p and 549:50 weekly, which does not include the free )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 539.59 Tm (nursing care element. Additional charges are made for hairdressing, chiropody and )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 522.59 Tm (personal newspapers.)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 505.58 Tm ()Tj ET endstream endobj 10 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 11 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (4)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (11)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 745.27 Tm (What we found:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 312.18 w 31.2 577.99 m 580.26 577.99 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 735.21 m 582.46 735.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 420.77 m 582.46 420.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 736.28 m 30.07 419.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 736.28 m 581.38 419.7 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 719.02 Tm (The last key inspection visit for this home was completed in December 2007 where a )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 704.44 Tm (quality rating of good was awarded. A quality rating can only be awarded or changed )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 689.86 Tm (following a key inspection visit.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 675.28 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 660.7 Tm (This was an unannounced random inspection visit for this home. The visit took place over )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 646.12 Tm (two days, 4 & 7 June 2010. Two inspectors completed the inspection visit.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 631.54 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 616.96 Tm (Before the visit took place we looked at information we had received about the home )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 602.38 Tm (since the last key inspection visit. This information included notifications sent to us from )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 587.8 Tm (the service, how the service had dealt with any complaints or concerns and any changes )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 573.22 Tm (made about the management of the service.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 558.64 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 544.06 Tm (During the visit we talked to people who use the service, their relatives and people who )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 529.48 Tm (work in the service. We observed care practices in the home and looked at documents )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 514.9 Tm (and records held by the home that related to how peoples' needs were being met. We )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 500.32 Tm (also looked at records relating to the management of the home.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 485.74 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 471.16 Tm (We walked around the home to make sure that it was clean, safe and comfortable. At the )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 456.58 Tm (end of our visit we told the person in charge what we had found.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 442 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 427.42 Tm (A number of requirements have been made that the home must take action on.)Tj ET /F2 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 400.45 Tm (What the care home)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 175.95 400.45 Tm (does well:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 195.54 w 31.2 291.49 m 580.26 291.49 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 390.39 m 582.46 390.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 192.6 m 582.46 192.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 391.47 m 30.07 191.52 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 391.47 m 581.38 191.52 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 374.2 Tm (The home had met the requirements of the last key inspection which took place )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 359.63 Tm (December 2007.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 345.05 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 330.46 Tm (There was evidence of some social activities taking place on the dementia care unit.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 315.89 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 301.3 Tm (There has been some redecoration completed on the dementia care unit and we were told )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 286.73 Tm (that there were plans to continue to redecorate and replace furnishings in the home.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 272.14 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 257.57 Tm (Service user finances are accounted for and managed within an 'umbrella' account.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 242.99 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 228.4 Tm (The general maintenance contracts are up to date. For example Portable Appliance )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 213.82 Tm (Testing, fire alarms, mechanical hoist service contracts, laundry equipment and nurse call )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 199.24 Tm (system.)Tj ET /F2 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 172.28 Tm (What they could do better:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 120.79 w 31.2 101.82 m 580.26 101.82 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 163.34 m 582.46 163.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 40.3 m 582.46 40.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 164.42 m 30.07 39.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 164.42 m 581.38 39.22 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 147.15 Tm (Eleven requirements have been made following this visit.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 132.57 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 118 Tm (We looked at a sample of care plans from the three units within the home and found that )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 103.42 Tm (for some people there had been a failure to make proper assessment of individual service )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 88.83 Tm (users' needs prior to and following admission to the home. This means that there was )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 74.25 Tm (insufficient information available about what individual service users' needs are and how )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 59.67 Tm (they were to be met.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 45.1 Tm ()Tj ET endstream endobj 12 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 13 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (5)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (11)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 440.4 w 31.2 565.03 m 580.26 565.03 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 786.35 m 582.46 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 343.7 m 582.46 343.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 342.62 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 787.43 m 581.38 342.62 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.8 775.41 Tm (We also found that there were examples of care plans not being in place to support )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 760.84 Tm (identified needs for some service users. This means that there were no consistent )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 746.26 Tm (guidelines for staff to follow to ensure that service user needs were met or to ensure a )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 731.67 Tm (consistency of care provision.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 717.09 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 702.52 Tm (Some of the care plans and records we looked at showed that there had been a failure to )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 687.93 Tm (make proper provision for the care and treatment of service users. For example catheter )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 673.35 Tm (care. We also identified that for the care plans we sampled, that they had not been )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 658.78 Tm (evaluated or kept under regular review.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 644.2 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 629.61 Tm (When looking at the medication records held we found that the arrangements in place for )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 615.03 Tm (the recording and safe administration of medicines were not good. The recording was )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 600.46 Tm (poor and there were discrepancies in the stock balance of some tablets. We also found )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 585.88 Tm (evidence of some medicines not being given as prescribed and that some people had )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 571.29 Tm (been without some of their prescribed medication for more than a day.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 556.72 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 542.14 Tm (The environment in the learning disability unit could be made more appropriate for the )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 527.55 Tm (age group of the people living there. For example the provision of furniture and )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 512.97 Tm (decoration of a more modern design. In general, the home would benefit from )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 498.39 Tm (redecoration and some areas would benefit from deep cleaning. The general residential )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 483.82 Tm (and nursing unit dining room experience could be improved by ensuring that tables are )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 469.23 Tm (laid with clean linen and cutlery and that floors are cleaned after each meal.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 454.65 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 440.08 Tm (The home was not able to produce the most recent fire officer report for inspection and )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 425.49 Tm (some general maintenance tasks had not been completed. For example an internal )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 410.92 Tm (inspection report completed by one of the southern cross management team identified )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 396.33 Tm (that the laundry fans were identified as needing to be cleaned in April 2010. They were )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 381.76 Tm (still in need of cleaning during this visit. In February 2010, an in house catering audit )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 367.17 Tm (identified that the food mixing machines were in need of guards. They were still in need )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 352.6 Tm (of guards during our visit. )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 327.64 Tm (If you want to know what action the person responsible for this care home)Tj ET /F2 12 Tf BT 1 0 0 1 483.55 327.64 Tm (is taking )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 311.64 Tm (following this report, you can contact them using the details set out on page 2.)Tj ET endstream endobj 14 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 16 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (6)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (11)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 36.25 w 29.47 752.7 m 564.97 752.7 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 26.14 753.83 m 568.3 753.83 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 773.08 m 568.3 773.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 753.83 m 568.3 753.83 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 734.58 m 568.3 734.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 774.15 m 27.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 423.22 754.9 m 423.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 468.22 754.9 m 468.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 495.22 754.9 m 495.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 540.22 754.9 m 540.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 774.15 m 567.22 733.5 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 33.75 759.89 Tm (Are there any outstanding requirements from the last inspection?)Tj ET /F2 12 Tf BT 1 0 0 1 429.75 740.64 Tm (Yes)Tj ET /F3 12 Tf BT 1 0 0 1 476.37 742.58 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 501.75 740.64 Tm (No)Tj ET /F3 12 Tf BT 1 0 0 1 548.37 742.58 Tm (5)Tj ET 0.95294 0.95294 0.95294 RG 124.56 w 32.32 615.67 m 564.97 615.67 l S 0.001 w 1 1 1 RG 20.58 w 31.2 564.8 m 91.05 564.8 l S 0.001 w 20.58 w 93.3 564.8 m 197.4 564.8 l S 0.001 w 20.58 w 199.65 564.8 m 289.45 564.8 l S 0.001 w 20.58 w 291.7 564.8 m 473.8 564.8 l S 0.001 w 20.58 w 476.05 564.8 m 566.1 564.8 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 30.07 577.3 m 30.07 552.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 577.3 m 567.22 552.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 608.77 m 568.4 608.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 576.22 m 568.3 576.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 577.3 m 92.17 552.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 577.3 m 198.52 552.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 577.3 m 290.57 552.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 577.3 m 474.92 552.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 680.2 m 568.4 680.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 608.77 m 568.4 608.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 576.22 m 568.4 576.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 553.39 m 568.3 553.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 681.28 m 30.07 575.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 609.85 m 92.12 575.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 609.85 m 198.52 575.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 609.85 m 290.62 575.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 609.85 m 475.02 575.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 681.28 m 567.32 575.14 l S 0.001 w [] 0 d /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 662.99 Tm (Outstanding statutory requirements)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 34.05 644.58 Tm (These are requirements that were set at the previous inspection, but have still not )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 629.99 Tm (been met.)Tj ET /F2 12 Tf BT 1 0 0 1 95.57 629.99 Tm ( )Tj ET /F2 12 Tf BT 1 0 0 1 104.02 629.99 Tm (They say what the registered person had to do to meet the Care Standards )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 615.41 Tm (Act 2000, )Tj ET /F2 12 Tf BT 1 0 0 1 96.58 615.41 Tm ( Regulations 2001 and the National Minimum Standards.)Tj ET /F2 10 Tf BT 1 0 0 1 31.2 597.59 Tm (No.)Tj ET /F2 10 Tf BT 1 0 0 1 96.1 594.59 Tm (Standard)Tj ET /F2 10 Tf BT 1 0 0 1 202.5 594.59 Tm (Regulation)Tj ET /F2 10 Tf BT 1 0 0 1 294.6 594.59 Tm (Requirement)Tj ET /F2 10 Tf BT 1 0 0 1 479 594.59 Tm (Timescale for )Tj ET /F2 10 Tf BT 1 0 0 1 479 582.45 Tm (action)Tj ET endstream endobj 17 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 18 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F2 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (7)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (11)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 770.27 Tm (Requirements and recommendations from this inspection:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 754.85 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 108.12 w 32.32 692.47 m 564.97 692.47 l S 0.001 w 1 1 1 RG 20.58 w 31.2 649.83 m 91.05 649.83 l S 0.001 w 20.58 w 93.3 649.83 m 197.4 649.83 l S 0.001 w 20.58 w 199.65 649.83 m 289.45 649.83 l S 0.001 w 20.58 w 291.7 649.83 m 473.8 649.83 l S 0.001 w 20.58 w 476.05 649.83 m 566.1 649.83 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 30.07 662.32 m 30.07 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 662.32 m 567.22 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 693.79 m 568.4 693.79 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 661.24 m 568.3 661.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 662.32 m 92.17 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 662.32 m 198.52 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 662.32 m 290.57 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 662.32 m 474.92 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 748.78 m 568.4 748.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 693.79 m 568.4 693.79 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 661.24 m 568.4 661.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 638.41 m 568.3 638.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 749.86 m 30.07 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 694.87 m 92.12 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 694.87 m 198.52 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 694.87 m 290.62 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 694.87 m 475.02 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 749.86 m 567.32 660.17 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 732.6 Tm (Immediate requirements:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 34.05 715.02 Tm (These are immediate requirements that were set on the day we visited this care home. )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 700.44 Tm (The registered person had to meet these within 48 hours.)Tj ET /F2 10 Tf BT 1 0 0 1 31.2 682.62 Tm (No.)Tj ET /F2 10 Tf BT 1 0 0 1 96.1 679.62 Tm (Standard)Tj ET /F2 10 Tf BT 1 0 0 1 202.5 679.62 Tm (Regulation)Tj ET /F2 10 Tf BT 1 0 0 1 294.6 679.62 Tm (Requirement)Tj ET /F2 10 Tf BT 1 0 0 1 479 679.62 Tm (Timescale for )Tj ET /F2 10 Tf BT 1 0 0 1 479 667.47 Tm (action)Tj ET 0.95294 0.95294 0.95294 RG 556.24 w 32.32 321.8 m 564.97 321.8 l S 0.001 w 1 1 1 RG 154.8 w 31.2 422.1 m 91.05 422.1 l S 0.001 w 154.8 w 93.3 422.1 m 197.4 422.1 l S 0.001 w 154.8 w 199.65 422.1 m 289.45 422.1 l S 0.001 w 154.8 w 291.7 422.1 m 473.8 422.1 l S 0.001 w 154.8 w 476.05 422.1 m 566.1 422.1 l S 0.001 w 169.38 w 31.2 257.76 m 91.05 257.76 l S 0.001 w 169.38 w 93.3 257.76 m 197.4 257.76 l S 0.001 w 169.38 w 199.65 257.76 m 289.45 257.76 l S 0.001 w 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602.16 m 568.4 602.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 533.17 m 568.4 533.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 500.63 m 568.4 500.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 343.58 m 568.3 343.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 171.95 m 568.3 171.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 41.42 m 568.3 41.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 603.24 m 30.07 499.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 534.25 m 92.12 499.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 534.25 m 198.52 499.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 534.25 m 290.62 499.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 534.25 m 475.02 499.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 603.24 m 567.32 499.55 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 588.98 Tm (Statutory requirements)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 34.05 568.98 Tm (These requirements set out what the registered person must do to meet the Care )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 554.4 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care services is set out in the Care Standards Act 2000.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 591.27 Tm (Copies of the National Minimum Standards )Tj ET /F2 12 Tf BT 1 0 0 1 303.94 591.27 Tm (Care Homes for Older People can be )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 576.68 Tm (found at www.dh.gov.uk or got from The Stationery Office \(TSO\) PO Box 29, St )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 562.1 Tm (Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 547.53 Tm (the Stationery Office is also available: www.tso.co.uk/bookshop)Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 526.95 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 509.36 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 494.79 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 480.2 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 34.16 w 25.8 460.61 m 563.3 460.61 l S 0.001 w /F2 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 455.08 Tm (Helpline:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 420.92 Tm (Telephone:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 20 Tf BT 1 0 0 1 147.95 420.92 Tm (03000 616161)Tj ET /F2 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 389.27 Tm (Email:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 20 Tf BT 1 0 0 1 99.55 389.27 Tm (enquiries@cqc.org.uk)Tj ET /F2 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 357.61 Tm (Web: )Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 20 Tf BT 1 0 0 1 88.63 357.61 Tm (www.cqc.org.uk)Tj ET /F2 18 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 327.95 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 18 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 299.21 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 28.35 276.5 Tm (We want people to be able to access this information. If you would like a summary in a )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 259 Tm (different format or language please contact our helpline or go to our website.)Tj ET /F2 18 Tf BT 1 0 0 1 28.35 232.98 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 210.26 Tm ( Care Quality Commission 2010)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 190.26 Tm (This publication may be reproduced in whole or in part in any format or medium for )Tj ET /F2 12 Tf BT 1 0 0 1 539.47 190.26 Tm (non-)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 172.77 Tm (commercial)Tj ET /F2 12 Tf BT 1 0 0 1 97.55 172.77 Tm ( purposes, provided that it is reproduced accurately and not used in a )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 155.27 Tm (derogatory manner or in a misleading context. The source should be acknowledged, by )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 137.78 Tm (showing the publication title and Care Quality Commission 2010.)Tj ET endstream endobj 28 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 29 0 obj <>stream  cvt gxfpgm;_glyfˬ ^head< H6hhea$ $hmtx ploca76maxp 1t prepF 8}11c1bbDu1c111D1>}1(111{-1(3c1J`7]1bP2Jb2(11124bb(()_b{8P>2;IV`bbz!&BF7>>TtNmmn{{(hxAYiU\.t/J\cx{{{ ""(/23>CFHPSfijkrsx,.88AMP\ik| ,,Alx=>o:BX~9`/111:<JJLWstx  ((-WYZZZZprr."+`x =.:WX]]SlCcM*SclAq],C]"D>;KeJPBQLQLT7Z\WU:rrE@78743210/.-,+*)('&%$#"!  ,E#F` &`&#HH-,E#F#a &a&#HH-,E#F` a F`&#HH-,E#F#a ` &a a&#HH-,E#F`@a f`&#HH-,E#F#a@` &a@a&#HH-, <<-, E# D# ZQX# D#Y QX# MD#Y &QX# D#Y!!-, EhD ` EFvhE`D-, C#Ce -, C#C -,F#pF>F#pFE: -,EJ#DEI#D-, E%EadPQXED!!Y-,Cc#b#B+-, EC`D-,CCe -, i@a ,b`+ d#da\XaY-,E+G#DGz-,TX CTXJIDDYY-,CXE+#DzEi #D QX+#Dz!zYY-,-,KRX!ED#E %ERXD!!YY-,/-, %EI#DEJ#DEe#E %`j #B#hj`a Ry!J@JE TX#!?#YaDRyI@ IE TX#!?#YaD-,C#C -,C#C -, C#C -, C#Ce -,C#Ce -,C#Ce -,KRXED!!Y-, %#I@` c RX#%8#%e8c8!!!!!Y-,Ei C`:-,%# `#-,%# a#-,%-, ` <<-, a <<-,++**-,CC -,>**-,5-,vK#p KE PXaY:/-,!! d#d@b-,!QX d#d b@/+Y`-,!QX d#dUb/+Y`-, d#d@b`#!-,&&&&Eh:-,&&&&Ehe:-,E# E %PX&a&`YD-,F#F`F# F`ab# #KKpE` PXa@Yh:-,3+**-,CXY-,CXY-#@/?103!%!!8 P@+  { /999?999/10&''&&'632!!!!67`,9) KgJ*JJ&J (""" """ zJzJee") """"!!""+ ]+PV =`9PPPP""""""""""""""""""""""kk4!!!!!!!!!!!!o!!!!!!!o!!!!!!!!!po==!!!!!!!!!!!!!!!!!!b!Q!?!.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!}!&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&`9_@ FF@H H2 %H2 #H2 "H2 !H2  H2 H2 H2 H2 @[H2 H2 H2 H2 H2 H2 H2 H2 H2 H2 H2 H2 H2 H2 H2 H2 yH2 nH2 dH2 _H2 ]H2 ZH2 XH2 H2 H2 H2 H2 H2 H2 H2 @LH2 H2 H2 H2 H2 H2 H2 H2 H2 H2 H2 H2 H2 H2 H2 H2 H2 \H2& & 7E@CzweaWU$"   KKSBKcKb S# QZ#BKKTB8+TXCXYY++++++++++++++++++++++++++++++++KPyAP*&+++++KSyAP*&+++++P2Ka`+++++++++++++++++++++++++++++++++++++++++++++++++++++++++EiSBKPXBYC\XBY CX`!YBp>CX;!~ +Y #B #BCX-A-A +Y#B#BCX~;! +Y#B#B endstream endobj 30 0 obj<> endobj 31 0 obj<>/Subtype/CIDFontType2/Type/Font/W [53[891]133[891]]/CIDToGIDMap/Identity/DW 1000>> endobj 32 0 obj <>stream /CIDInit /ProcSet findresource begin 12 dict begin begincmap /CIDSystemInfo << /Registry (Adobe) /Ordering (UCS) /Supplement 0 >> def /CMapName /Adobe-Identity-UCS def /CMapType 2 def 1 begincodespacerange <0035><0085> endcodespacerange 2 beginbfrange <0035><0035><0052> <0085><0085><00a3> endbfrange endcmap CMapName currentdict /CMap defineresource pop end end endstream endobj 15 0 obj<> endobj 33 0 obj <>stream %!PS-AdobeFont-1.0: TimesNewRomanPSMT Typeface The Monotype Corporation plc. 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All Rights Reserved %%CreationDate: Thu Oct 09 15:25:10 2008 % Converted from TrueType font 'VERDANA.TTF' by ttf2pt1 program % %%EndComments 12 dict begin /FontInfo 9 dict dup begin /version (Version 2.35) readonly def /Notice (Typeface and data 1996 Microsoft Corporation. All Rights Reserved) readonly def /FullName (Verdana) readonly def /FamilyName (Verdana) readonly def /Weight (Regular) readonly def /ItalicAngle 0.000000 def /isFixedPitch false def /UnderlinePosition -88 def /UnderlineThickness 59 def end readonly def /FontName /Verdana def /PaintType 0 def /StrokeWidth 0 def /FontType 1 def /FontMatrix [0.001 0 0 0.001 0 0] def /FontBBox {-30 -207 1447 1000} readonly def /Encoding 256 array dup 0 /.notdef put dup 1 /.notdef put dup 2 /.notdef put dup 3 /.notdef put dup 4 /.notdef put dup 5 /.notdef put dup 6 /.notdef put dup 7 /.notdef put dup 8 /.notdef put dup 9 /.notdef put dup 10 /.notdef put dup 11 /.notdef put dup 12 /.notdef put dup 13 /.notdef put dup 14 /.notdef put dup 15 /.notdef put dup 16 /.notdef put dup 17 /.notdef put dup 18 /.notdef put dup 19 /.notdef put dup 20 /.notdef put dup 21 /.notdef put dup 22 /.notdef put dup 23 /.notdef put dup 24 /.notdef put dup 25 /.notdef put dup 26 /.notdef put dup 27 /.notdef put dup 28 /.notdef put dup 29 /.notdef put dup 30 /.notdef put dup 31 /.notdef put dup 32 /space put dup 33 /exclam put dup 34 /quotedbl put dup 35 /numbersign put dup 36 /dollar put dup 37 /percent put dup 38 /ampersand put dup 39 /quotesingle put dup 40 /parenleft put dup 41 /parenright put dup 42 /asterisk put dup 43 /plus put dup 44 /comma put dup 45 /hyphen put dup 46 /period put dup 47 /slash put dup 48 /zero put dup 49 /one put dup 50 /two put dup 51 /three put dup 52 /four put dup 53 /five put dup 54 /six put dup 55 /seven put dup 56 /eight put dup 57 /nine put dup 58 /colon put dup 59 /semicolon put dup 60 /less put dup 61 /equal put dup 62 /greater put dup 63 /question put dup 64 /at put dup 65 /A put dup 66 /B put dup 67 /C put dup 68 /D put dup 69 /E put dup 70 /F put dup 71 /G put dup 72 /H put dup 73 /I put dup 74 /J put dup 75 /K put dup 76 /L put dup 77 /M put dup 78 /N put dup 79 /O put dup 80 /P put dup 81 /Q put dup 82 /R put dup 83 /S put dup 84 /T put dup 85 /U put dup 86 /V put dup 87 /W put dup 88 /X put dup 89 /Y put dup 90 /Z put dup 91 /bracketleft put dup 92 /backslash put dup 93 /bracketright put dup 94 /asciicircum put dup 95 /underscore put dup 96 /grave put dup 97 /a put dup 98 /b put dup 99 /c put dup 100 /d put dup 101 /e put dup 102 /f put dup 103 /g put dup 104 /h put dup 105 /i put dup 106 /j put dup 107 /k put dup 108 /l put dup 109 /m put dup 110 /n put dup 111 /o put dup 112 /p put dup 113 /q put dup 114 /r put dup 115 /s put dup 116 /t put dup 117 /u put dup 118 /v put dup 119 /w put dup 120 /x put dup 121 /y put dup 122 /z put dup 123 /braceleft put dup 124 /bar put dup 125 /braceright put dup 126 /asciitilde put dup 127 /.notdef put dup 128 /Euro put dup 129 /.notdef put dup 130 /quotesinglbase put dup 131 /florin put dup 132 /quotedblbase put dup 133 /ellipsis put dup 134 /dagger put dup 135 /daggerdbl put dup 136 /circumflex put dup 137 /perthousand put dup 138 /Scaron put dup 139 /guilsinglleft put dup 140 /OE put dup 141 /.notdef put dup 142 /.notdef put dup 143 /.notdef put dup 144 /.notdef put dup 145 /quoteleft put dup 146 /quoteright put dup 147 /quotedblleft put dup 148 /quotedblright put dup 149 /bullet put dup 150 /endash put dup 151 /emdash put dup 152 /tilde put dup 153 /trademark put dup 154 /scaron put dup 155 /guilsinglright put dup 156 /oe put dup 157 /.notdef put dup 158 /.notdef put dup 159 /Ydieresis put dup 160 /space put dup 161 /exclamdown put dup 162 /cent put dup 163 /sterling put dup 164 /currency put dup 165 /yen put dup 166 /brokenbar put dup 167 /section put dup 168 /dieresis put dup 169 /copyright put dup 170 /ordfeminine put dup 171 /guillemotleft put dup 172 /logicalnot put dup 173 /hyphen put dup 174 /registered put dup 175 /overscore put dup 176 /degree put dup 177 /plusminus put dup 178 /twosuperior put dup 179 /threesuperior put dup 180 /acute put dup 181 /mu1 put dup 182 /paragraph put dup 183 /middot put dup 184 /cedilla put dup 185 /onesuperior put dup 186 /ordmasculine put dup 187 /guillemotright put dup 188 /onequarter put dup 189 /onehalf put dup 190 /threequarters put dup 191 /questiondown put dup 192 /Agrave put dup 193 /Aacute put dup 194 /Acircumflex put dup 195 /Atilde put dup 196 /Adieresis put dup 197 /Aring put dup 198 /AE put dup 199 /Ccedilla put dup 200 /Egrave put dup 201 /Eacute put dup 202 /Ecircumflex put dup 203 /Edieresis put dup 204 /Igrave put dup 205 /Iacute put dup 206 /Icircumflex put dup 207 /Idieresis put dup 208 /Eth put dup 209 /Ntilde put dup 210 /Ograve put dup 211 /Oacute put dup 212 /Ocircumflex put dup 213 /Otilde put dup 214 /Odieresis put dup 215 /multiply put dup 216 /Oslash put dup 217 /Ugrave put dup 218 /Uacute put dup 219 /Ucircumflex put dup 220 /Udieresis put dup 221 /Yacute put dup 222 /Thorn put dup 223 /germandbls put dup 224 /agrave put dup 225 /aacute put dup 226 /acircumflex put dup 227 /atilde put dup 228 /adieresis put dup 229 /aring put dup 230 /ae put dup 231 /ccedilla put dup 232 /egrave put dup 233 /eacute put dup 234 /ecircumflex put dup 235 /edieresis put dup 236 /igrave put dup 237 /iacute put dup 238 /icircumflex put dup 239 /idieresis put dup 240 /eth put dup 241 /ntilde put dup 242 /ograve put dup 243 /oacute put dup 244 /ocircumflex put dup 245 /otilde put dup 246 /odieresis put dup 247 /divide put dup 248 /oslash put dup 249 /ugrave put dup 250 /uacute put dup 251 /ucircumflex put dup 252 /udieresis put dup 253 /yacute put dup 254 /thorn put dup 255 /ydieresis put readonly def currentdict end currentfile eexec oc;jtD[2^t$cdreYjRZb@e F>" F+$l `v .H֢T)&wa{vIt%Նswg,lonrMWWIZ7p6\5JHrtPb E~1Cew|;d}Tym8 B Tc gPUcOx {OqqQF4-UټXODU8o\kswKami%ޗﶥB$S/1LW~'T^<T4PX+ԯ({A34.KUĖn%*R_g!g(F4%ٸD K~ɕy8e!lcx# |< -}^^i(XlŨ3K a[y3E7Oz,߉1N6+Pj)cpS-mR\7߃Ra0bRTl,SQYKO׏C8y'߭sU5d}DҰMۭT[I[(㏭AK9%+,E B`6P( :8|NoYo>XImF;:Bŀÿ Kt,!fa"X0*Im Srߋ{8w;Ҵ+DIZy41Żp m`Z# 2;7aޗ8~$6<+p Uk!i͢m~~ I[z)*a0wmNQ ^\تw?@ċ=0}Ơ6YWUfo&|*aGѤrvʧ:q9h@) 6u%sBo$N?J6(Ah:m~\ZXݐ^NR(>^;:i~f6{'Y &'W|-}犁$$S Cp`Ӎ+Wǧ`q4{W_E&9YXs1sZQ<*`(SaD~e 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