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Z?EE-B֏4¾ Z?EE-B֏4¾ Z?EE-B֏4¾ Z?EE-B֏4¾ Z?EE-B֏4¾ Z?EE-B֏4¾ Z?EE-B֏4¾ Z?EE-B֏4¾ Z?EE-B֏4¾ Z?EE-B֏4¾ Z?EE-B֏4¾ Z?EE-B֏4¾ Z?EE-B֏4¾ Z?EE-B֏4¾ Z?EE-B֏4¾ Z?EE-B֏4¾ Z?EE-B֏4¾ Z?EE-B֏4¾ Z?EE-B֏5_x6H鰰ϯ+Eb?/C[DT*xQEHn[ endstream endobj 6 0 obj <>stream 0 J /F1 10 Tf 0 0 0 rg BT 1 0 0 1 28.35 833.09 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 31.8 Tm (Annual Service Review)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (1)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (5)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 94.4 w 22.95 749.45 m 561.53 749.45 l S 0.001 w q 170.25 0 0 54.75 28.35 737.9 cm /img0 Do Q /F3 26 Tf BT 1 0 0 1 154.3 650.24 Tm ($QQXDOVHUYLFHUHYLHZ)Tj ET 20.58 w 28.35 628.58 m 567 628.58 l S 0.001 w /F3 6 Tf BT 1 0 0 1 28.35 599.01 Tm ()Tj ET /F3 6 Tf BT 1 0 0 1 28.35 591.77 Tm ()Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 577.99 m 182.5 577.99 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 589.4 m 566.93 589.4 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 566.57 m 566.93 566.57 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 590.48 m 30.07 565.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 183.63 590.48 m 183.63 565.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 565.85 590.48 m 565.85 565.49 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 573.22 Tm (Name of Service:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 184.8 573.22 Tm (Park End Road)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 549.76 Tm ()Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 529.28 m 315.25 529.28 l S 0.001 w 20.58 w 31.2 506.45 m 315.25 506.45 l S 0.001 w 1 1 1 RG 20.58 w 317.5 506.45 m 346.55 506.45 l S 0.001 w 20.58 w 348.8 506.45 m 377.9 506.45 l S 0.001 w 20.58 w 380.15 506.45 m 409.2 506.45 l S 0.001 w 20.58 w 411.45 506.45 m 440.55 506.45 l S 0.001 w 20.58 w 442.8 506.45 m 471.9 506.45 l S 0.001 w 20.58 w 474.15 506.45 m 503.2 506.45 l S 0.001 w 20.58 w 505.45 506.45 m 534.55 506.45 l S 0.001 w 20.58 w 536.8 506.45 m 565.9 506.45 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 517.87 m 568.1 517.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 540.7 m 568.1 540.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 517.87 m 568.1 517.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 495.04 m 568.1 495.04 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 541.78 m 30.07 493.96 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 541.78 m 316.37 493.96 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 518.95 m 347.67 493.96 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 518.95 m 379.02 493.96 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 518.95 m 410.32 493.96 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 518.95 m 441.67 493.96 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 518.95 m 473.02 493.96 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 518.95 m 504.32 493.96 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 518.95 m 535.67 493.96 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 541.78 m 567.02 493.96 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 524.52 Tm (The quality rating for this )Tj ET /F2 12 Tf BT 1 0 0 1 191.92 524.52 Tm (care home is:)Tj ET /F2 12 Tf BT 1 0 0 1 320.35 524.52 Tm (three star excellent service)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 501.68 Tm (The rating was made on:)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 480.73 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 461.23 Tm (A quality rating is our assessment of how well a care home, agency or scheme is )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 443.73 Tm (meeting the needs of the people who use it.)Tj ET /F2 12 Tf BT 1 0 0 1 303.65 443.73 Tm (We give a quality rating following a full )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 426.24 Tm (review of the service.)Tj ET /F2 12 Tf BT 1 0 0 1 166.78 426.24 Tm (We call this review a key inspection)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 386.25 Tm (We do an annual service review when there has been no key inspection of the service in )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 368.75 Tm (the last 12 months. It does not involve a visit to the service but is a summary of new )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 351.25 Tm (information given to us, or collected by us, since the last key inspection or annual )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 333.76 Tm (service review.)Tj ET /F4 6 Tf BT 1 0 0 1 28.35 319.82 Tm ()Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 306.04 m 521.3 306.04 l S 0.001 w 1 1 1 RG 20.58 w 523.55 306.04 m 563.65 306.04 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 317.46 m 565.85 317.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 294.63 m 565.85 294.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 318.53 m 30.07 293.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 522.43 318.53 m 522.43 293.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 564.78 318.53 m 564.78 293.55 l S 0.001 w [] 0 d /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 301.27 Tm (Has this annual service review changed our opinion of the service?)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 526.4 301.27 Tm (No)Tj ET /F4 6 Tf BT 1 0 0 1 28.35 286.37 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 270.58 Tm (You should )Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 98.55 270.58 Tm (read the last key inspection report for this service)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 400.24 270.58 Tm ( to get a full picture of how )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 253.08 Tm (well outcomes for the people using the service are being met.)Tj ET /F3 6 Tf BT 1 0 0 1 28.35 239.14 Tm ()Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 225.36 m 375.25 225.36 l S 0.001 w 1 1 1 RG 20.58 w 377.5 225.36 m 399.25 225.36 l S 0.001 w 20.58 w 401.5 225.36 m 423.25 225.36 l S 0.001 w 20.58 w 425.5 225.36 m 447.25 225.36 l S 0.001 w 20.58 w 449.5 225.36 m 471.25 225.36 l S 0.001 w 20.58 w 473.5 225.36 m 495.25 225.36 l S 0.001 w 20.58 w 497.5 225.36 m 519.25 225.36 l S 0.001 w 20.58 w 521.5 225.36 m 543.25 225.36 l S 0.001 w 20.58 w 545.5 225.36 m 567.85 225.36 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 236.78 m 570.05 236.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 213.95 m 570.05 213.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 237.85 m 30.07 212.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 376.37 237.85 m 376.37 212.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 400.37 237.85 m 400.37 212.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 424.37 237.85 m 424.37 212.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 448.37 237.85 m 448.37 212.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 472.37 237.85 m 472.37 212.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 496.37 237.85 m 496.37 212.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 520.37 237.85 m 520.37 212.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 544.37 237.85 m 544.37 212.87 l S 0.001 w [] 0 d [] 0 d 2.25 w 568.97 237.85 m 568.97 212.87 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 220.59 Tm (The date by which we will do a key inspection:)Tj ET /F3 6 Tf BT 1 0 0 1 28.35 205.7 Tm ()Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 191.92 m 315.25 191.92 l S 0.001 w 20.58 w 317.5 191.92 m 565.9 191.92 l S 0.001 w 1 1 1 RG 20.58 w 317.5 169.09 m 346.55 169.09 l S 0.001 w 20.58 w 348.8 169.09 m 377.9 169.09 l S 0.001 w 20.58 w 380.15 169.09 m 409.2 169.09 l S 0.001 w 20.58 w 411.45 169.09 m 440.55 169.09 l S 0.001 w 20.58 w 442.8 169.09 m 471.9 169.09 l S 0.001 w 20.58 w 474.15 169.09 m 503.2 169.09 l S 0.001 w 20.58 w 505.45 169.09 m 534.55 169.09 l S 0.001 w 20.58 w 536.8 169.09 m 565.9 169.09 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 180.5 m 568.1 180.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 203.33 m 568.1 203.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 180.5 m 568.1 180.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 157.67 m 568.1 157.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 204.41 m 30.07 156.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 204.41 m 316.37 156.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 181.58 m 347.67 156.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 181.58 m 379.02 156.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 181.58 m 410.32 156.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 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/F1 10 Tf 0 0 0 rg BT 1 0 0 1 28.35 833.09 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 31.8 Tm (Annual Service Review)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (2)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (5)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F3 14 Tf BT 1 0 0 1 28.35 778.65 Tm (,QIRUPDWLRQDERXWWKHVHUYLFH)Tj ET 0.95294 0.95294 0.95294 RG 73.32 w 31.2 730.85 m 267.9 730.85 l S 0.001 w 1 1 1 RG 73.32 w 270.15 730.85 m 565.6 730.85 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 681.65 m 267.9 681.65 l S 0.001 w 1 1 1 RG 20.58 w 270.15 681.65 m 565.6 681.65 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 658.82 m 267.9 658.82 l S 0.001 w 1 1 1 RG 20.58 w 270.15 658.82 m 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269.02 769.71 m 269.02 600.66 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 769.71 m 566.72 600.66 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 752.45 Tm (Address of service:)Tj ET /F2 12 Tf BT 1 0 0 1 273 752.45 Tm (20-22 Park End Road )Tj ET /F2 12 Tf BT 1 0 0 1 273 734.87 Tm (Romford)Tj ET /F2 12 Tf BT 1 0 0 1 273 717.29 Tm (Essex)Tj ET /F2 12 Tf BT 1 0 0 1 273 699.71 Tm (RM1 4AU)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 676.88 Tm (Telephone number:)Tj ET /F2 12 Tf BT 1 0 0 1 273 676.88 Tm (01708736439)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 654.05 Tm (Fax number:)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 631.22 Tm (Email address:)Tj ET /F2 12 Tf BT 1 0 0 1 273 631.22 Tm (utel@outlookcare.org.uk)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 608.39 Tm (Provider web address:)Tj ET /F4 6 Tf BT 1 0 0 1 28.35 593.49 Tm ()Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 579.71 m 297.4 579.71 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 568.3 m 568.1 568.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 545.47 m 567.8 545.47 l S 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12 Tf BT 1 0 0 1 436.76 511.7 Tm (Over 65)Tj ET [] 0 d 2.25 w 28.99 501.59 m 567.8 501.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 478.76 m 567.8 478.76 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 502.67 m 30.07 477.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.32 502.67 m 298.32 477.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 432.52 502.67 m 432.52 477.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 502.67 m 566.72 477.68 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 485.41 Tm (learning disability)Tj ET /F2 12 Tf BT 1 0 0 1 302.3 485.41 Tm (6)Tj ET /F2 12 Tf BT 1 0 0 1 436.5 485.41 Tm (0)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 32.32 462.85 m 564.47 462.85 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 475.39 m 567.8 475.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 452.56 m 567.8 452.56 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 476.46 m 30.07 451.48 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 476.46 m 566.72 451.48 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 459.2 Tm (Conditions of registration: )Tj ET 0.95294 0.95294 0.95294 RG 34 w 31.2 370.82 m 453.25 370.82 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 426.35 m 568.1 426.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 388.94 m 568.1 388.94 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 449.18 m 568.1 449.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 426.35 m 568.1 426.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 388.94 m 567.8 388.94 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 352.69 m 567.8 352.69 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 450.26 m 30.07 351.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 454.37 390.02 m 454.37 351.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 450.26 m 567.02 351.61 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 433 Tm (The maximum number of service users who can be accommodated is: 6)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 410.17 Tm (The registered person may provide the following category of service only: Care Home )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 395.59 Tm (only Code PC)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 375.76 Tm (Have there been any changes in the ownership, management or the )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 358.76 Tm (services registration details in the last 12 months?)Tj ET /F2 12 Tf BT 1 0 0 1 458.35 372.76 Tm (Yes)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 337.9 m 279.25 337.9 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 349.32 m 567.8 349.32 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 326.49 m 567.8 326.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 350.39 m 30.07 325.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 280.37 350.39 m 280.37 325.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 350.39 m 566.72 325.41 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 336.13 Tm (If yes, what have they been:)Tj ET /F2 12 Tf BT 1 0 0 1 284.35 333.13 Tm (The registered manager has left.)Tj ET 0.95294 0.95294 0.95294 RG 17 w 31.2 306.24 m 315.25 306.24 l S 0.001 w 1 1 1 RG 17 w 317.5 306.24 m 346.55 306.24 l S 0.001 w 17 w 348.8 306.24 m 377.9 306.24 l S 0.001 w 17 w 380.15 306.24 m 409.2 306.24 l S 0.001 w 17 w 411.45 306.24 m 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w 316.37 316.95 m 316.37 259.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 316.95 m 347.67 259.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 316.95 m 379.02 259.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 316.95 m 410.32 259.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 316.95 m 441.67 259.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 316.95 m 473.02 259.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 316.95 m 504.32 259.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 316.95 m 535.67 259.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 316.95 m 567.02 259.29 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 302.68 Tm (Date of last key inspection:)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 283.43 Tm (Date of last annual service review \(if )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 266.43 Tm (applicable\):)Tj ET 0.95294 0.95294 0.95294 RG 17 w 31.2 240.13 m 565.9 240.13 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 230.5 m 568.1 230.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 249.75 m 568.1 249.75 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 230.5 m 568.1 230.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 109.25 m 568.1 109.25 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 250.83 m 30.07 108.18 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 250.83 m 567.02 108.18 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 236.57 Tm (Brief description of the )Tj ET /F2 12 Tf BT 1 0 0 1 177.31 236.57 Tm (service)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 217.32 Tm (Park End Road is a care home that can provide accommodation and support to seven )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 200.32 Tm (people who have a learning disability. The premises are two joined together )Tj ET /F2 12 Tf BT 1 0 0 1 499.48 200.32 Tm (semi-)Tj ET /F2 12 Tf BT 1 0 0 1 35.5 183.32 Tm (detached)Tj ET /F2 12 Tf BT 1 0 0 1 90.54 183.32 Tm ( houses that are a short walk away from the shops and transport links of )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 166.32 Tm (Romford town centre. Each resident has their own well-furnished bedroom, and share )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 149.32 Tm (the homely communal rooms. It is run by Outlook Care, a not-for-profit organisation )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 132.32 Tm (who provides a range of services for vulnerable individuals in North East London and )Tj ET /F2 12 Tf BT 1 0 0 1 35.5 115.32 Tm (Essex. The building is owned and maintained by Havering Council.)Tj ET endstream endobj 10 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 11 0 obj <>stream 0 J /F1 10 Tf 0 0 0 rg BT 1 0 0 1 28.35 833.09 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 31.8 Tm (Annual Service Review)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (3)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (5)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F3 14 Tf BT 1 0 0 1 28.35 782.65 Tm (6HUYLFHXSGDWHVLQFHWKHODVWNH\\LQVSHFWLRQRUDQQXDOVHUYLFHUHYLHZ)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 767.11 m 565.6 767.11 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 755.7 m 567.8 755.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 778.53 m 567.8 778.53 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 755.7 m 567.8 755.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 514.17 m 567.8 514.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 779.61 m 30.07 513.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 779.61 m 566.72 513.09 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 762.34 Tm (What did we do for this annual service review?)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 739.51 Tm (We looked at all of the information that we have received since the last key inspection. )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 724.93 Tm (This included:)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 710.35 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 695.77 Tm (The Annual Quality Assurance Assessment \(AQAA\), which was completed and sent to )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 681.19 Tm (us by the registered manager. This is a self-assessment process, which all providers )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 666.61 Tm (are required to complete once a year. It focuses on how well outcomes are being met )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 652.03 Tm (for people using the service. It also provides us with statistical information about the )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 637.45 Tm (service. Information about how the service has managed any complaints.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 622.87 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 608.29 Tm (The previous key inspection. What the service has told us about things that have )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 593.71 Tm (happened in the service, these are called 'notifications' and are a legal requirement.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 579.13 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 564.55 Tm (The previous key inspection and the results of any other visits that we have made to )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 549.97 Tm (the service in the last 12 months.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 535.39 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 520.81 Tm (Relevant information from other organisations.)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 483.5 m 565.6 483.5 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 472.09 m 567.8 472.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 494.92 m 567.8 494.92 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 472.09 m 567.8 472.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 61.22 m 567.8 61.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 496 m 30.07 60.15 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 496 m 566.72 60.15 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 34.05 478.73 Tm (What has this told us about the service?)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 455.9 Tm (At the last key inspection on the 24th May 2007 the home was assessed as being an )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 441.32 Tm (Excellent service.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 426.74 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 412.16 Tm (The last annual service review was completed on the 22nd January 2009.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 397.58 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 383 Tm (The home sent us their annual quality assurance assessment \(AQAA\) when we )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 368.42 Tm (requested and this was comprehensively completed, which the service is commended )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 353.84 Tm (for.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 339.26 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 324.68 Tm (Since the last inspection the organisation informed us in October 2008 that the )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 310.1 Tm (registered manager had left. Since then the service has had a new manager in post, )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 295.52 Tm (who transferred to Park End Road, from another Outlook Care home, who works three )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 280.94 Tm (days a week at the home, who is currently in the process of registering with the Care )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 266.36 Tm (Quality Commission. She has achieved her national vocational level four qualification )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 251.78 Tm (and the registered managers award. It was evident from the comprehensive )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 237.2 Tm (information provided on the AQAA that the management of the home ensures the )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 222.62 Tm (correct systems are in place to support people living in the home. The service also )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 208.04 Tm (holds an Investor in People Award.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 193.46 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 34.05 178.88 Tm (The AQAA informed us that there is a relatively stable workforce and there are )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 164.3 Tm (currently seven permanent members of staff working at the home, who form a diverse )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 149.72 Tm (staff team. Staffing levels are increased on a day-to-day basis to meet the needs of )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 135.14 Tm (residents and to provide one to one support. The home has a high focus on providing a )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 120.56 Tm (person centred and personalised care service. For example the AQAA informs us that )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 105.98 Tm (residents were supported to go on holiday to the Algarve in June 2007 and that this )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 91.4 Tm (was the first time some residents have been on an aeroplane. Information provided to )Tj ET /F2 12 Tf BT 1 0 0 1 34.05 76.82 Tm (residents for example menus, care plan information and complaints procedures are )Tj ET endstream endobj 12 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 13 0 obj <>stream 0 J /F1 10 Tf 0 0 0 rg BT 1 0 0 1 28.35 833.09 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 31.8 Tm (Annual Service Review)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (4)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (5)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr [] 0 d 2.25 w 28.99 813.65 m 567.8 813.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 196.04 m 567.8 196.04 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 814.73 m 30.07 194.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 814.73 m 566.72 194.97 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.8 802.72 Tm (provided in pictorial formats to suit the communication needs of people using the )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 788.14 Tm (service.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 773.56 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 758.98 Tm (The AQAA informs us that the home operates a robust recruitment and selection )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 744.4 Tm (process, which ensures that staff are suitable to work with vulnerable people. Training )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 729.82 Tm (and the development of staff remains a high priority for this home and there are ample )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 715.24 Tm (opportunities for staff to improve their skills and knowledge in line with residents )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 700.66 Tm (changing needs. All new staff complete a probation period and complete an induction )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 686.08 Tm (programme and are closely supervised by the management team.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 671.5 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 656.92 Tm (Equality and diversity is identified throughout the AQAA as an essential part of staff )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 642.34 Tm (development and is included in the planned training programme for the home. The )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 627.76 Tm (AQAA further informs us that the service has an equal opportunities policy and that )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 613.18 Tm (they respect other people's beliefs and values and individuality and ensure that people )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 598.6 Tm (who use the service are given choice regarding their daily life at the home. The AQAA )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 584.02 Tm (further informs us that the organisation has recognised the need to hold cultural )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 569.44 Tm (awareness events. They also have a diversity sub-group to review all aspects of )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 554.86 Tm (diversity and to identify ways of improving practice.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 540.28 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 525.7 Tm (The AQAA also informs us that they have comprehensive quality assurance systems in )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 511.12 Tm (place to ensure the service is run in the best interests of people using the service. )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 496.54 Tm (Reviews of each residents' care needs take place on a regular basis. All staff and )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 481.96 Tm (external stakeholders are also invited to take part in an annual survey. Staff support )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 467.38 Tm (residents' to complete a survey form and the results are analysed and actioned by the )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 452.8 Tm (service. The AQAA further informs us that the organisation has a service user forum, )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 438.22 Tm (where people who use the service discuss things that are of importance to them.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 423.64 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 409.06 Tm (The home has regular residents' meetings and the home always notifies the )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 394.48 Tm (Commission of events affecting residents as required under Regulation 37 of the Care )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 379.9 Tm (Homes Regulations 2001. Monthly Regulation 26 monitoring visits are undertaken by )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 365.32 Tm (the organisation and provide comprehensive information about the quality of care )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 350.74 Tm (being provided to people living in the home. Copies of these reports are kept at the )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 336.16 Tm (home, which will be inspected at the next key inspection.)Tj ET /F2 12 Tf BT 1 0 0 1 31.8 321.58 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 31.8 307 Tm (Complaints and concerns continue to be dealt with in an effective and positive manner )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 292.42 Tm (and are used to influence and improve service delivery. The service has a complaints )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 277.84 Tm (procedure, which is produced in a DVD and pictorial format. The AQAA also informs us )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 263.26 Tm (that they also have a direct dial phone which is accessible to all residents if they wish )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 248.68 Tm (to make a complaint. This service is free and buttons on the telephone have a picture )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 234.1 Tm (above them to indicate who they may want to speak to. The service is able to )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 219.52 Tm (demonstrate its commitment to equality and diversity issues for both residents and )Tj ET /F2 12 Tf BT 1 0 0 1 31.8 204.94 Tm (staff, and the home remains very service user focused.)Tj ET 0.95294 0.95294 0.95294 RG 17 w 31.2 168.29 m 565.6 168.29 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 158.67 m 567.8 158.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 177.92 m 567.8 177.92 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 158.67 m 567.8 158.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 92.1 m 567.8 92.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 179 m 30.07 91.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 179 m 566.72 91.02 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 35.5 164.73 Tm (What are we going to do as a result of this annual service review?)Tj ET /F2 12 Tf BT 1 0 0 1 35.45 142.48 Tm (We are not going to change our inspection plan for this service, and will do an )Tj ET /F2 12 Tf BT 1 0 0 1 35.45 127.9 Tm (unannounced key inspection before the 24th May 2010.However, we can inspect the )Tj ET /F2 12 Tf BT 1 0 0 1 35.45 113.32 Tm (service at any time if we have concerns about the quality of the service or of the )Tj ET /F2 12 Tf BT 1 0 0 1 35.45 98.74 Tm (health and safety of people using the service.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 77.79 Tm ()Tj ET endstream endobj 14 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 15 0 obj <>stream 0 J /F1 10 Tf 0 0 0 rg BT 1 0 0 1 28.35 833.09 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 20.58 w 28.35 35.56 m 566.93 35.56 l S 0.001 w /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 31.8 Tm (Annual Service Review)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 477.68 31.8 Tm (Page )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 508.21 31.8 Tm (5)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F2 11 Tf BT 1 0 0 1 515.2 31.8 Tm ( of )Tj ET /F2 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 533.49 31.8 Tm (5)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F3 14 Tf BT 1 0 0 1 28.35 778.65 Tm (5HDGHU,QIRUPDWLRQ)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 28.35 757.22 m 223.34 757.22 l S 0.001 w 1 1 1 RG 20.58 w 225.59 757.22 m 565 757.22 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 28.35 734.39 m 223.34 734.39 l S 0.001 w 1 1 1 RG 20.58 w 225.59 734.39 m 565 734.39 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 28.35 711.56 m 223.34 711.56 l S 0.001 w 1 1 1 RG 20.58 w 225.59 711.56 m 565 711.56 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 28.35 688.73 m 223.34 688.73 l S 0.001 w 1 1 1 RG 20.58 w 225.59 688.73 m 565 688.73 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 26.14 745.8 m 567.2 745.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 722.97 m 567.2 722.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 700.14 m 567.2 700.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 768.63 m 567.2 768.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 745.8 m 567.2 745.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 722.97 m 567.2 722.97 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 700.14 m 567.2 700.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 677.31 m 567.2 677.31 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 769.71 m 27.22 676.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 224.46 769.71 m 224.46 676.23 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.13 769.71 m 566.13 676.23 l S 0.001 w [] 0 d /F2 12 Tf BT 1 0 0 1 31.2 752.45 Tm (Document Purpose:)Tj ET /F2 12 Tf BT 1 0 0 1 228.43 752.45 Tm (Annual service review)Tj ET /F2 12 Tf BT 1 0 0 1 31.2 729.62 Tm (Author:)Tj ET /F2 12 Tf BT 1 0 0 1 228.43 729.62 Tm (CQC)Tj ET /F2 12 Tf BT 1 0 0 1 31.2 706.79 Tm (Audience:)Tj ET /F2 12 Tf BT 1 0 0 1 228.43 706.79 Tm (General Public)Tj ET /F2 12 Tf BT 1 0 0 1 31.2 683.96 Tm (Further copies from:)Tj ET /F2 12 Tf BT 1 0 0 1 228.43 683.96 Tm (0870 240 7535 \(national contact centre\))Tj ET 0.95294 0.95294 0.95294 RG 35.16 w 31.2 650.24 m 566.76 650.24 l S 0.001 w /F2 12 Tf BT 1 0 0 1 34.05 652.76 Tm (Our duty to regulate social care services is set out in the Care Standards Act 2000.)Tj ET /F2 12 Tf BT 1 0 0 1 34.05 638.18 Tm (The content of which can be found on our website.)Tj ET 24.9 w 31.2 612.97 m 566.76 612.97 l S 0.001 w /F3 14 Tf BT 1 0 0 1 35.3 607.41 Tm (+HOSOLQH)Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 585.96 Tm (Telephone:)Tj ET 0.95294 0.95294 0.95294 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 95.88 585.96 Tm ( 03000 616161)Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 565.97 Tm (Email:)Tj ET 0.95294 0.95294 0.95294 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 66.84 565.97 Tm ( enquiries@cqc.org.uk)Tj ET /F2 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 545.97 Tm (Web:)Tj ET 0.95294 0.95294 0.95294 RG 0.001 w 0 Tr /F2 12 Tf BT 1 0 0 1 64.51 545.97 Tm (www.cqc.org.uk)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 525.97 Tm ()Tj ET /F2 12 Tf BT 1 0 0 1 28.35 505.98 Tm (We want people to be able to access this information. If you would like a copy of the )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 488.48 Tm (findings in a different format or language please contact our helpline or go to our )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 470.99 Tm (website.)Tj ET /F2 12 Tf BT 1 0 0 1 28.35 430.99 Tm (Copyright \(2009\) Care Quality Commission \(CQC\). This publication may be )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 413.5 Tm (reproduced in whole or in part, free of charge, in any format or medium provided that it )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 396 Tm (is not used for commercial gain. This consent is subject to the material being )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 378.51 Tm (reproduced accurately and on proviso that it is not used in a derogatory manner or )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 361.01 Tm (misleading context. The material should be acknowledged as CQC copyright, with the )Tj ET /F2 12 Tf BT 1 0 0 1 28.35 343.52 Tm (title and date of publication of the document specified.)Tj ET endstream endobj 16 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 595 842]>> endobj 17 0 obj <>stream %!PS-AdobeFont-1.0: TimesNewRomanPSMT Typeface The Monotype Corporation plc. Data The Monotype Corporation plc/Type Solutions Inc. 1990-1992. All Rights Reserved %%CreationDate: Fri Oct 10 11:48:26 2008 % Converted from TrueType font 'TIMES.TTF' by ttf2pt1 program % %%EndComments 12 dict begin /FontInfo 9 dict dup begin /version (Version 2.76) readonly def /Notice (Typeface The Monotype Corporation plc. Data The Monotype Corporation plc/Type Solutions Inc. 1990-1992. 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dup 186 /ordmasculine put dup 187 /guillemotright put dup 188 /onequarter put dup 189 /onehalf put dup 190 /threequarters put dup 191 /questiondown put dup 192 /Agrave put dup 193 /Aacute put dup 194 /Acircumflex put dup 195 /Atilde put dup 196 /Adieresis put dup 197 /Aring put dup 198 /AE put dup 199 /Ccedilla put dup 200 /Egrave put dup 201 /Eacute put dup 202 /Ecircumflex put dup 203 /Edieresis put dup 204 /Igrave put dup 205 /Iacute put dup 206 /Icircumflex put dup 207 /Idieresis put dup 208 /Eth put dup 209 /Ntilde put dup 210 /Ograve put dup 211 /Oacute put dup 212 /Ocircumflex put dup 213 /Otilde put dup 214 /Odieresis put dup 215 /multiply put dup 216 /Oslash put dup 217 /Ugrave put dup 218 /Uacute put dup 219 /Ucircumflex put dup 220 /Udieresis put dup 221 /Yacute put dup 222 /Thorn put dup 223 /germandbls put dup 224 /agrave put dup 225 /aacute put dup 226 /acircumflex put dup 227 /atilde put dup 228 /adieresis put dup 229 /aring put dup 230 /ae put dup 231 /ccedilla put dup 232 /egrave put dup 233 /eacute put dup 234 /ecircumflex put dup 235 /edieresis put dup 236 /igrave put dup 237 /iacute put dup 238 /icircumflex put dup 239 /idieresis put dup 240 /eth put dup 241 /ntilde put dup 242 /ograve put dup 243 /oacute put dup 244 /ocircumflex put dup 245 /otilde put dup 246 /odieresis put dup 247 /divide put dup 248 /oslash put dup 249 /ugrave put dup 250 /uacute put dup 251 /ucircumflex put dup 252 /udieresis put dup 253 /yacute put dup 254 /thorn put dup 255 /ydieresis put readonly def currentdict end currentfile eexec oc;jtD[2^t$cdreYjRZb@e F>" F+$l `v .H֢T)&wa{vIt%Նswg,lonrMWWIZ7p6\5JHrtPb E~1Cew|;d}Tym8 B TcJ6*]h[zeKq)ƷW0jlBIf14%B[tnqNOדe{fC;1I^7^r5=[ySwF 5ZUͧ@;J7{Phx ғ*⿅΅V1lCd3Dk9+ ~Iic*x 2YC.eKgt_"t!Ztb$~iS[xdw +P7)%g9/-awT=JK/{ Q'y!kA,7 Α$?H}Om"s*5aks*HRUufn6i?kɝ=-0X%lϧQ4ݡ`rџ~D&#&:t]=.ok &DZђԺŠRq [j@3a*42K]sjϖjG_n 4Ϛ5. *Ly^w`ܮ64r/:!?u:};ߜ`dӤJY2R'wbTCI2CRNY2uD-.Y9y:2Cʸ`ͻq5dBpQŰ: TimM;f ]+ozY0,(Fh^ GirY E W| -R̵vVP ce޾'zH+1= PU~}fIa 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C)L`Fsnwͮ\24WLPB~bۏnlẆ?t7%RjDT@Fy3!l!*]!xuvydy&WCn ;0Vռ/ %#d7x$ ޠʎ ih׼ \DOO}ՉK7|GV8Us6jqf,$F]Ǻ%kD:> s-rt\ږ؅nzV95[ɞ-{v"z@"A?ջ߃1>zL9jda;M=f~ܟ('_{EssH${FȆm{ _T*{pe>rSNеk 8vdWP#W -/ֺ5Y|:bh4c$9Zy`?}bŲoreMT*ubA::NǢ]ߧ%[N-~XO੫3ƒ+F=S<[<|m# =h^Ad+j)Yo!lQG92# .7҆N*%ݖTTz&E+?ۥP4tѥJdǀj:e7P/t(Iҍ9Pφ<8>A(vfCyLÆ(칡\ wtNYα9 |c~Nn}|;5!=2SF_If5.M+uh^|kp+w<@Rg mLe+36#w\M3!6Z8bL, 2OMz$ٙMYz֑"'N܌>gYst<qWU0HTH3kjsB?IU-#XcZ -?;#+mA"֞FgcѦ0{C@$TOOBuEWv{9l9v݇ KZ' 栦T_㭛of=͇%c)nQb[._1ڃz5{%nTA3boC׾ b`vM*xS5%ڃ,?92_@Iשͫ)705frK%׷[kKNd:@EP2KEҖP,Lj!EbF[. 5^8vu~@É7Osy4:]ûrl{SO`Du\ $ VX `3F`Q[k[k`*>AslR7ho59Q77t7Cu~fN"?>n=^Sl61 ~>ON x0_V8e2dOsUb<К1W<$wMhȧE@?y2BO㣌'B1}X^ޝ82*l%l"6V]uv@Tc^iB^: 6Pdj'SG4) 7󱼮6BMzpN*l Hzx +K?(Kh@Ze( pX>'O5jAkE\qG\#("vY{nݚQK1ϞP3td![M\Fx }Ga^`Ht"px:iWV7̠=tqDN^@T]69) sN| i٧Vv)fWB8 9r~']w0pҴӠ֖j`sK.a^rQQQvZ% k!0VS&wZFL*D*`}H(um@7͘LZ2Oo)HgQ]AA-{y [< jnRX=;:#R=֥mu,O+쩰aB0)=!udhZ| d|qE"Ep,zޅ[C|6ƥއ윺+z;4TXȲX3YEKQL֏{"MK:Mȅ ҆NЉD|BG1 Sּgh: e0ۏ뗳g:˹ag ٸych7VKNϯ!9fZSfա"ÒN+1ՕMMvV{vIH)xeq~@m%O+痷e66̠_KS6DlJ!Iu?0ήA:F {UH*_FUNт_NQGO _ܙH6m5iߊפ㨫RܳߺH[ܽϧ j֌ ?'#euDZyux[u:s`r&NaxAl mI0@<>"{0MoPR7 懥NKuVovzr_A4I%l Dcc)Oqϯ}TJVt]xWo9Y(vXch]H?4o𼋮àrchSej@*h!bL|hvgX pXFj81+VE*n8*W@2 "aJnǯ|CvmiW|ޠDŽ9sk_'bM3Ћ/O;Y rZJ:"һCnvXz@M^୩uivJ{E7_w2^0TOfɌ]iҹ\4 0+u:iME Gy9:¦=Bcc>?[ 06ϛbb-5|Xw]T 7lR**7iPlp7G}{c NC@cۨPi0Sy.Y͋~sf됑{=$)yeښN(ow"R h?WX°N ط-C۶v Ai㧩Τ|m)qLx;Oj2 En_Y">nqOWZEtky""mxů2 'Ϋ:Ž/hO rCs 5 Y#-geD;!C(X:êٯJ<GnBciޓzݎ")ڽ1KULBqK]ˎuEV0+7x:=X(GH6,974>\F[uG3W ci-A/iE8l7D6 /",U6: (CX fJHKxf'ۋKvtRa@ kɲEK-E]p$L3""Vo\yWC8f[({]t! fR8s6lρdGzSZPI9{ЉKL=L8" ᓔ6,Xbkg{)rǸ&(}KR*+B.v$8n6w&_IcyAMWȄ0jm8;'wbڹex81Xߋ˪ H܀]rָƢ#3GMo9*_qM>I!pMTIUJR3Q?yFs57S 4 ,dE SN?o(}X Ũ%xD]3nH b\u~ e#Jf=6-G7ZZx ~K::9f";w6xk%JeᮡCD5YySA63aF3JpStS=QNHJ'J$N4^7 J݁DxSLMD)1 :S@Bz,/SPmaC=ՓI3D/bpC% s8IFEwJP9j:!æJ*8/=&b-Pc|,&~9h]`*ӵlDwiQ˅ - Dz(=t2s92 3O/D $oX@vڊC*쩜:4<ƁLu Z[(Ikzb-$.5o1TX3quSr{/ňiEIVj!G(訚?\ ;=V KLvfΌԬ +X(b(1bG`ݹ9Ue76N+Vz&_l?V&'v=aApfXd7gqz[_d])B뿐ڣ5@(M`єZh 7(% nJtzT.̅5›pkcpv*83\/3ҜeNrc0W|/TZ+"πE%xxKyİ`0op( r ^VK_dGyұ]]z&a];iiN`>I)Abo)L8K15OzlmV 5]EoF ,tGٓ 1( (B75 q2PV\ KRy i&;IUOHNUw"u*J=xҨ ?b݄,Wܜ@t~ `$mst*,Dcrn TJ 1 M4t7pv$2wS3ˎTp@}qY^!T}?հƿ-/ގ ]΅O;>lCH7b(~o a_|W9zÓ(֎ ~a(kƟ<w5+$Nn1$W6_;4۴%~6xH-tM`v _6!&-H ;at1 V 뵾Nw[unF.(^ T1h!E[i5$.b]/x]}p{![,eR/W*vQРT)|:7 QJ ?(,y$_ -A"q~`BX@-&: `lj_k~-MT,G ́ ?"-UϠWR?Ycx Z$lYAm^#tVp\OY F<~%ROU*<(xN .x+XcзģKKYŕFߚRv+z1qEMZxk"Gd,(MG2˛DyD2ua,s@\S૮uH &~ X* ݵ1mϘ~'Fs&$^"UW:̈KFIҜBfTe@S%Rt`ch`[lߧë 2J5LJMcmS@GJdo%2Mt#LZ xjltb:׉ɭ1dC?Xal'C8Q/gm qGtA}IVCcFclĥ mCj`o- iXw8ZK4-p8'\)U͕6(I䅝q[>FD4+hSCP=/=nk䨕T]͢ޒT- z+Td^opA$].lQK/}8(c[$Z^-샥3^ 8F'KtMIG92 can0000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000000000000000000000000000 cleartomark endstream endobj 18 0 obj<> endobj 1 0 obj<> endobj 19 0 obj <>stream  cvt bfpgmIglyf( Jheadg X6hheao$hmtxłclocaP?|maxp _H prep~Ϛ_hcxdYV`jv^gakwL}g# CCw|}44 \wCXLkr/:FRb3AJMjiH\shhSn +j1 bLz fYY-`#)kkcyfVfZc/M\AyoV@@TH:<;:9876543210/.-,+*)('&%$#"!  ,CX+!!!Y-,CX+!!!Y-,CX%!!!!Y-,CX+!!!Y-,CX+!!!Y-,CX+!!!Y-,CX+!!!Y-,NF#CD%F!M-,CXEdj#EiCd``F#D# F/!!!!Y-, C#Ce -, C#C -,F#pF>F#pFE: -,+%E%Ej@`%#D!!!-,+%E%Ej`%#D!!!-,+!!!-,+!!!-,CCe -, i@a ,b`+ d#da\XaY-,%EhTX%E%E`h %#D%#D% Eh #D%Eh`%#DY-,% Eh #D%Eh`%#D-, CX!CXE+G#DGzEi G#D QX+G#DGz!GzYYY-, E#Eh`D-,EjB-,/-,!!-,%E%Ed`j%Eja %Ej e%#D%#D!!-,Eh#Eia%Eja %Ej e%#D%#D!!-,Ed#EdadB-,%C@T%CTZX% E@aDY%CT%C@TZX% E@`DY!!!!-,KRXC%E#aD!!Y-,KRXC%E#`D!!Y-,KRXED!!Y-, %#I@` c RX#%8#%e8c8!!!!!Y-,KPXED!!Y-,%# `#-,%# a#-,%-,F#F`F# F`ab# #KKpE` PXaFY`h:-, E%FRX?!Y-, E%FPX?!Y-,CC -,KRX%%I%%Ia TX! CUXY@TX CTXY CTX%8YYYY!!!!-,KRXCe8!!Y-,KRXC8!!Y-,!! d#d@b-,!QX d#d b@/+Y`-,!QX d#dUb/+Y`-, d#d@b`#!-,&&&&Eh:-,&&&&Ehe:-,CXY-,CXY-, +# <+-,(+# #+X <@%50@`p  e  @ d 2]2?O4v" % A6O;*0Ș}-.$ ]G-#) C@/44 4CC CSVf B @  qn22????10]4&#"326%#"&'!!6632mfj/]-#G#}fT|F^Mi: &(8BR4*e@)$!;3!DO KE'* 7@ 7@7@ $@ 7$$@ $@ 7$$,p+3/+3?3/+?3/+10++]"&'&&54676632#&&'&&#"32676673UT^fWT{]^-=$&`;Bd$#2-O)3YFIIݖIFC+/0- " 6#C@-; ;L Lp#* 7* 7A!B o% p$22????10++]!!5#"4676632!&&#"326"W!*R9LC=aXqK^T~eq.^u@> PIU%'"' $4%g@#% 4 AOA S$sz* 7%< ">7@ 7@  q''% p&2]3/?3/++]?9/10+] ! !32676673&&#"<8.-xG=v1+I%+G>9yadfs0H~Ni,otziTY@<@ ?  0 @  /  /]3/]/2/9/]??32?2/10#&&#"!!!#5354632TU&jML0 Nk o 9@$4 E p D o`  n2]??D?C?B?A?@??5233554455@!5 6@q::6q@q 6ppo@o6n@n 6pfff@g 6ed@;d 6@ ?_  k@khhhPh`ha0[@[[[8@ 6@@ +*p*,--  C! C <$e2"H/ 0@PpP`p0/?o /?o 7 7 **& 9999PKKTBKKSB 2+KdRBKRXYKTXYKSXY++++++++st+ststEEha#DsEEha#DsEEha#DEh#Dst++tu++++u+++++++++s+++++++++ss++sssstssssss+ss+s+u+us+u++s+++++++++++++++++++++++++++ss+s+sss++s+s++s+++++ss+++s+++s+++++ts+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ endstream endobj 20 0 obj<> endobj 21 0 obj<>/Subtype/CIDFontType2/Type/Font/W [3[292]29[363]36[684]43[764 483]53[726 633]68[598 631 527 629 593 382]75[640 301]78[602 301 953 640 617 629]85[433 514 415 640 578 889]92[575]]/CIDToGIDMap/Identity/DW 1000>> endobj 22 0 obj <>stream /CIDInit /ProcSet findresource begin 12 dict begin begincmap /CIDSystemInfo << /Registry (Adobe) /Ordering (UCS) /Supplement 0 >> def /CMapName /Adobe-Identity-UCS def /CMapType 2 def 1 begincodespacerange <0003><005c> endcodespacerange 28 beginbfrange <0003><0003><0020> <001d><001d><003a> <0024><0024><0041> <002b><002b><0048> <002c><002c><0049> <0035><0035><0052> <0036><0036><0053> <0044><0044><0061> <0045><0045><0062> <0046><0046><0063> <0047><0047><0064> <0048><0048><0065> <0049><0049><0066> <004b><004b><0068> <004c><004c><0069> <004e><004e><006b> <004f><004f><006c> <0050><0050><006d> <0051><0051><006e> <0052><0052><006f> <0053><0053><0070> <0055><0055><0072> <0056><0056><0073> <0057><0057><0074> <0058><0058><0075> <0059><0059><0076> <005a><005a><0077> <005c><005c><0079> endbfrange endcmap CMapName currentdict /CMap defineresource pop end end endstream endobj 4 0 obj<> endobj 23 0 obj <>stream %!PS-AdobeFont-1.0: Verdana Typeface and data 1996 Microsoft Corporation. All Rights Reserved %%CreationDate: Thu Oct 09 15:25:10 2008 % Converted from TrueType font 'VERDANA.TTF' by ttf2pt1 program % %%EndComments 12 dict begin /FontInfo 9 dict dup begin /version (Version 2.35) readonly def /Notice (Typeface and data 1996 Microsoft Corporation. All Rights Reserved) readonly def /FullName (Verdana) readonly def /FamilyName (Verdana) readonly def /Weight (Regular) readonly def /ItalicAngle 0.000000 def /isFixedPitch false def /UnderlinePosition -88 def /UnderlineThickness 59 def end readonly def /FontName /Verdana def /PaintType 0 def /StrokeWidth 0 def /FontType 1 def /FontMatrix [0.001 0 0 0.001 0 0] def /FontBBox {-30 -207 1447 1000} readonly def /Encoding 256 array dup 0 /.notdef put dup 1 /.notdef put dup 2 /.notdef put dup 3 /.notdef put dup 4 /.notdef put dup 5 /.notdef put dup 6 /.notdef put dup 7 /.notdef put dup 8 /.notdef put dup 9 /.notdef put dup 10 /.notdef put dup 11 /.notdef put dup 12 /.notdef put dup 13 /.notdef put dup 14 /.notdef put dup 15 /.notdef put dup 16 /.notdef put dup 17 /.notdef put dup 18 /.notdef put dup 19 /.notdef put dup 20 /.notdef put dup 21 /.notdef put dup 22 /.notdef put dup 23 /.notdef put dup 24 /.notdef put dup 25 /.notdef put dup 26 /.notdef put dup 27 /.notdef put dup 28 /.notdef put dup 29 /.notdef put dup 30 /.notdef put dup 31 /.notdef put dup 32 /space put dup 33 /exclam put dup 34 /quotedbl put dup 35 /numbersign put dup 36 /dollar put dup 37 /percent put dup 38 /ampersand put dup 39 /quotesingle put dup 40 /parenleft put dup 41 /parenright put dup 42 /asterisk put dup 43 /plus put dup 44 /comma put dup 45 /hyphen put dup 46 /period put dup 47 /slash put dup 48 /zero put dup 49 /one put dup 50 /two put dup 51 /three put dup 52 /four put dup 53 /five put dup 54 /six put dup 55 /seven put dup 56 /eight put dup 57 /nine put dup 58 /colon put dup 59 /semicolon put dup 60 /less put dup 61 /equal put dup 62 /greater put dup 63 /question put dup 64 /at put dup 65 /A put dup 66 /B put dup 67 /C put dup 68 /D put dup 69 /E put dup 70 /F put dup 71 /G put dup 72 /H put dup 73 /I put dup 74 /J put dup 75 /K put dup 76 /L put dup 77 /M put dup 78 /N put dup 79 /O put dup 80 /P put dup 81 /Q put dup 82 /R put dup 83 /S put dup 84 /T put dup 85 /U put dup 86 /V put dup 87 /W put dup 88 /X put dup 89 /Y put dup 90 /Z put dup 91 /bracketleft put dup 92 /backslash put dup 93 /bracketright put dup 94 /asciicircum put dup 95 /underscore put dup 96 /grave put dup 97 /a put dup 98 /b put dup 99 /c put dup 100 /d put dup 101 /e put dup 102 /f put dup 103 /g put dup 104 /h put dup 105 /i put dup 106 /j put dup 107 /k put dup 108 /l put dup 109 /m put dup 110 /n put dup 111 /o put dup 112 /p put dup 113 /q put dup 114 /r put dup 115 /s put dup 116 /t put dup 117 /u put dup 118 /v put dup 119 /w put dup 120 /x put dup 121 /y put dup 122 /z put dup 123 /braceleft put dup 124 /bar put dup 125 /braceright put dup 126 /asciitilde put dup 127 /.notdef put dup 128 /Euro put dup 129 /.notdef put dup 130 /quotesinglbase put dup 131 /florin put dup 132 /quotedblbase put dup 133 /ellipsis put dup 134 /dagger put dup 135 /daggerdbl put dup 136 /circumflex put dup 137 /perthousand put dup 138 /Scaron put dup 139 /guilsinglleft put dup 140 /OE put dup 141 /.notdef put dup 142 /.notdef put dup 143 /.notdef put dup 144 /.notdef put dup 145 /quoteleft put dup 146 /quoteright put dup 147 /quotedblleft put dup 148 /quotedblright put dup 149 /bullet put dup 150 /endash put dup 151 /emdash put dup 152 /tilde put dup 153 /trademark put dup 154 /scaron put dup 155 /guilsinglright put dup 156 /oe put dup 157 /.notdef put dup 158 /.notdef put dup 159 /Ydieresis put dup 160 /space put dup 161 /exclamdown put dup 162 /cent put dup 163 /sterling put dup 164 /currency put dup 165 /yen put dup 166 /brokenbar put dup 167 /section put dup 168 /dieresis put dup 169 /copyright put dup 170 /ordfeminine put dup 171 /guillemotleft put dup 172 /logicalnot put dup 173 /hyphen put dup 174 /registered put dup 175 /overscore put dup 176 /degree put dup 177 /plusminus put dup 178 /twosuperior put dup 179 /threesuperior put dup 180 /acute put dup 181 /mu1 put dup 182 /paragraph put dup 183 /middot put dup 184 /cedilla put dup 185 /onesuperior put dup 186 /ordmasculine put dup 187 /guillemotright put dup 188 /onequarter put dup 189 /onehalf put dup 190 /threequarters put dup 191 /questiondown put dup 192 /Agrave put dup 193 /Aacute put dup 194 /Acircumflex put dup 195 /Atilde put dup 196 /Adieresis put dup 197 /Aring put dup 198 /AE put dup 199 /Ccedilla put dup 200 /Egrave put dup 201 /Eacute put dup 202 /Ecircumflex put dup 203 /Edieresis put dup 204 /Igrave put dup 205 /Iacute put dup 206 /Icircumflex put dup 207 /Idieresis put dup 208 /Eth put dup 209 /Ntilde put dup 210 /Ograve put dup 211 /Oacute put dup 212 /Ocircumflex put dup 213 /Otilde put dup 214 /Odieresis put dup 215 /multiply put dup 216 /Oslash put dup 217 /Ugrave put dup 218 /Uacute put dup 219 /Ucircumflex put dup 220 /Udieresis put dup 221 /Yacute put dup 222 /Thorn put dup 223 /germandbls put dup 224 /agrave put dup 225 /aacute put dup 226 /acircumflex put dup 227 /atilde put dup 228 /adieresis put dup 229 /aring put dup 230 /ae put dup 231 /ccedilla put dup 232 /egrave put dup 233 /eacute put dup 234 /ecircumflex put dup 235 /edieresis put dup 236 /igrave put dup 237 /iacute put dup 238 /icircumflex put dup 239 /idieresis put dup 240 /eth put dup 241 /ntilde put dup 242 /ograve put dup 243 /oacute put dup 244 /ocircumflex put dup 245 /otilde put dup 246 /odieresis put dup 247 /divide put dup 248 /oslash put dup 249 /ugrave put dup 250 /uacute put dup 251 /ucircumflex put dup 252 /udieresis put dup 253 /yacute put dup 254 /thorn put dup 255 /ydieresis put readonly def currentdict end currentfile eexec oc;jtD[2^t$cdreYjRZb@e F>" F+$l `v .H֢T)&wa{vIt%Նswg,lonrMWWIZ7p6\5JHrtPb E~1Cew|;d}Tym8 B Tc gPUcOx {OqqQF4-UټXODU8o\kswKami%ޗﶥB$S/1LW~'T^<T4PX+ԯ({A34.KUĖn%*R_g!g(F4%ٸD K~ɕy8e!lcx# |< -}^^i(XlŨ3K a[y3E7Oz,߉1N6+Pj)cpS-mR\7߃Ra0bRTl,SQYKO׏C8y'߭sU5d}DҰMۭT[I[(㏭AK9%+,E B`6P( :8|NoYo>XImF;:Bŀÿ Kt,!fa"X0*Im Srߋ{8w;Ҵ+DIZy41Żp m`Z# 2;7aޗ8~$6<+p Uk!i͢m~~ I[z)*a0wmNQ ^\تw?@ċ=0}Ơ6YWUfo&|*aGѤrvʧ:q9h@) 6u%sBo$N?J6(Ah:m~\ZXݐ^NR(>^;:i~f6{'Y &'W|-}犁$$S Cp`Ӎ+Wǧ`q4{W_E&9YXs1sZQ<*`(SaD~e 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