- Care home
East Dean Grange Care Home
Report from 7 March 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 29 April to 4 June 2024. We undertook this assessment as we had received some information of concern regarding the negative culture within the home in particular around staff. The home was also registered under a new provider therefore required an assessment to be rated. We found 2 breaches of the legal regulations in relation to safe care and treatment, and governance. Infection prevention and control measures were not robust. The home was not always clean and tidy, we observed areas of the home which posed a fire risk. This was addressed immediately following the first site visit. Wound care was not robust and documentation around this needed improvement. Governance systems and audits were not effective in identifying or addressing areas for improvement and there was a negative culture at the home between staff and management. The provider was receptive to our feedback and had started implementing improvements quickly. There were changes made to the managerial structure. We have asked the provider for an action plan in response to the concerns found at this assessment and how they will embed improvements into practice.
People's experience of this service
People told us they felt safe at East Dean Grange and spoke positively about the staff that supported them. We observed staff treating people with kindness and compassion. Staff we spoke with were knowledgeable about people's care and support needs. Feedback from staff and relatives regarding staffing levels was mixed, some people felt there were enough staff and others disagreed. Our observations highlighted that staff were not always deployed in the best way to maximise interactions between staff and people. People and relative said they were happy to raise any issues or concerns with staff team and felt these would be dealt with appropriately. Feedback we received from statutory partners stated they had good relationships with staff and management and the service was responsive and managed people with risks well.