Archived: Rainbow Resource Centre

Updated 8 September 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 05 July 2016. We gave 24 hours’ notice to make sure that someone would be available. The inspection was carried out by one adult social care inspector.

Before our inspection, we looked at information the Care Quality Commission (CQC) had received about the service including notifications received from the registered manager. We checked that we had received these in a timely manner. We also looked at safeguarding referrals, complaints and any other information from members of the public.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We visited the office on 05 July 2016 and looked at records, which included all six people’s care records and other records relating to the management of the service. We also visited the headquarters of Wirral Autistic Society at Oak House and viewed the main files for staff.

Following this visit we made phone calls to staff, relatives of the young people who used the service and social workers.

Updated 8 September 2016

We visited Rainbow Resource Centre on 05 July 2016. Rainbow Resource Centre provides care and support to young people living in their own homes on the Wirral. At the time of our visit, the service was providing support for six people, all of whom were in receipt of personal care. There were four staff employed by the service including two support workers, an outreach support manager and the registered manager.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager and outreach support manager were in attendance at the time of the inspection.

We saw that information was kept in different locations. This meant that there was a risk of important information regarding a young person being overlooked. The service had recognised this and were taking steps to improve this.

The provider had systems in place to ensure that young people were protected from the risk of harm or abuse. We saw there were policies and procedures and guidance for staff in relation to safeguarding adults.

We found that recruitment practices were in place which included the completion of pre-employment checks prior to a new member of staff working at the service. Staff received regular training to enable them to work safely and effectively and the service actively sought out new training for staff.

The staff employed by Rainbow Resource Centre knew the young people they were supporting. People who used the domiciliary service and staff told us that Rainbow Resource Centre was well led and staff told us that they felt well supported in their roles. We were told that the registered manager was accessible and approachable.

The care records we looked at contained good information about the support young people required and recognised their needs including their communication needs. All records we saw were complete, up to date and regularly audited. We found that families were involved in decisions about their children’s support.

Relatives we spoke with said they would know how to make a complaint, we were made aware of one complaint that had been made and this had been resolved satisfactorily, no one else we spoke with had any complaints. We were also told by professionals that communication with the service was good.