11 March 2013
During a routine inspection
Care records showed that people were involved in making decisions about how they wished to be treated and their individual choices respected. This was confirmed by the people we spoke with who told us that different options had been explained to them by the physiotherapists with regards to managing their condition.
Staff told us that they had good access to training and education and felt well supported by the service manager. We saw that there were enough suitably trained and experienced staff to meet the needs of people using the service.
People using the service told us that they felt safe and there were policies and procedures in place to safeguard adults and children. The staff we spoke with said that they felt confident to raise anything of concern.
The service had various methods to assess and monitor the quality of its service provision. These included meetings, reviews, surveys and audits. The records for these were available.