Norfolk and Suffolk NHS Foundation Trust

Community mental health survey 2022

Published 27 October 2022

This survey looks at the experiences of 13,418 people, across 53 NHS trusts, who received specialist care or treatment for a mental health condition between 1 September 2021 and 30 November 2021.

Questions included in the survey consider access to care, experiences of different aspects of care and treatment, and involvement in care.

Between February and June 2022, 1,250 people at each participating NHS trusts were invited to take part in the survey. Responses were received from 278 people at Norfolk and Suffolk NHS Foundation Trust.

• Health and social care workers

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 6.6 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. About the same

• Organising care

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 7.9 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. About the same

• Planning care

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 6.6 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. About the same

• Reviewing care

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 6.7 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. About the same

• Crisis care

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 5.9 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. Worse than expected

• Medicines

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 6.6 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. About the same

• NHS talking therapies

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 7.5 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. About the same

• Support and wellbeing

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 4.4 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. About the same

• Feedback

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 1.8 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. About the same

• Overall views of care and services

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 6.3 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. Worse than expected

• Overall experience

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 6.2 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. Worse than expected

• Responsive care

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 7.3 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. About the same

About these scores

Most questions are grouped under the section in which they appear in the questionnaire.

We asked people to answer questions about different aspects of their care and treatment. Based on their responses, we gave each NHS trust a score out of 10 for each question (the higher the score the better).

Each trust also received a rating of ‘Much better’, ‘Better’, ‘Somewhat better’, ‘About the same’ ‘Somewhat worse’, ‘Worse’ or ‘Much worse’:

• Much better: the trust is much better for that particular question compared to most other trusts that took part in the survey
• Better: the trust is better for that particular question compared to most other trusts that took part in the survey
• Somewhat better: the trust is somewhat better for that particular question compared to most other trusts that took part in the survey
• About the same: the trust is performing about the same for that particular question as most other trusts that took part in the survey
• Somewhat worse: the trust performed somewhat worse for that particular question compared to most other trusts that took part in the survey
• Worse: the trust performed worse for that particular question compared to most other trusts that took part in the survey
• Much worse: the trust performed much worse for that particular question compared to most other trusts that took part in the survey.

More detailed information on the methodology is available in the technical document on the Community Mental Health Survey page.

Where a section score is not present (‘Overall score unavailable’) this is due to a question(s) being missing from that section (‘Not applicable’) meaning that no section score can be produced. Questions have been excluded where too few people answered a question (less than 30 respondents). This is because the uncertainty around the result is too great.