This service is rated as
Good
overall. This is the first inspection for this service.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Outstanding
We carried out an announced comprehensive inspection at Heaquarters on 18 July 2022 as part of our comprehensive inspection programme.
At this inspection we saw areas of outstanding practice:
- The provider’s approach to service delivery had integration at the heart of service development. They worked in coordination with others to make sure they were meeting the needs of the local population. The service was a key component of wider system integration and formed a part of the clinical commissioning group’s overall provision. They were agile in working across the sector to set up new services, in response to patient needs and the wider health economy. They made sure they listened to the patient voice when developing or improving services.
- There was a systematic and integrated approach to monitoring, reviewing and providing evidence of progress. Plans were consistently implemented and had a positive impact on quality.
- Quality improvement was an essential component of the provider’s strategy. We found they had comprehensive quality and improvement systems, supported by a thorough approach to audit. There was a strong focus on improvement within the service by seeking out and embedding new ways of providing care and treatment.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services