We carried out a review of the data available to us about My Homecare Leicester on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about My Homecare Leicester, you can give feedback on this service.
My Homecare Leicester is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection there were 23 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People did not have specific health condition care plans and risk assessments in place . We have recommended the provider considers current guidance on how to support people’s specific health conditions with risk assessments.
People and their relatives felt safe. Systems and processes were in place to identify and report any safeguarding concerns.
People received medicines safely and staff were trained to administer them.
People were supported by a consistent staffing team, who had enough time to carry out the support people required.
People’s preferences and choices were recorded. Staff worked alongside people and their families to meet people’s care needs.
People were supported by caring and compassionate staff.
Staff respected people’s wishes and worked to promote their independence.
The service was well-led. Systems and processes were in place to enable effective running of the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 11 December 2020 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.