We carried out a review of the data available to us about Kingsway Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Kingsway Care Ltd, you can give feedback on this service.
Kingsway Care Ltd is a domiciliary care agency providing care to people living in their own homes. At the time of inspection, the service was providing personal care to 29 people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People’s assessments of need and risk were completed with them and reviewed regularly. People were kept safe with infection prevention and control processes. Staff were trained to recognise and respond to safeguarding concerns.
People’s choices and preferences were clearly recorded in care plans and records. An electronic care system was in place which managers used to monitor the service people received. The registered manager actively reviewed processes to ensure people’s health needs were effectively monitored.
People were supported by kind and friendly care staff. People felt respected and well supported by carers and managers.
Managers and staff were proud of the care they provided, there was a positive culture of teamwork and commitment to work in a person- centred way with people.
Care plans were person centred. The registered manager actively looked for ways to improve and develop care plans to respond to their individual preferences and changing needs. People and staff felt comfortable approaching the management with feedback, questions and concerns, they felt listened to.
Training and care quality was audited regularly. There were systems and processes in place to address any concerns. The care staff and management team shared strong values for teamwork, development and respect.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 4 January 2021 and this is the first inspection.
Why we inspected
This inspection was carried out because the service had not been inspected since it was registered.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.