Background to this inspection
Updated
12 April 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This announced inspection took place on 15 March 2016. We told the provider two days before our visit that we would be coming. We did this because the registered manager is sometimes out of the office at other services that they manage. We need to be sure they would be present for our inspection. This inspection was undertaken by one inspector.
Before our inspection we looked at all the information we held about the service. This included the provider information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and any improvements they plan to make.
We asked for feedback about people’s care from commissioners of the service, the local authority and Healthwatch.
During our inspection we spoke with four people who received a service and one person’s relative. We also spoke with the registered manager, the new manager, the team leader, two care workers, the business manager and a professional who has regular contact with the service.
During the inspection we observed how the staff interacted with people who lived in the service. We looked at three people’s care records and two staff recruitment records. We also looked at records relating to the management of the service including audits, staff training records and records relating to compliments.
Updated
12 April 2016
Radis Community Care (Broadleas ECH) is registered to provide personal care to people living in their own homes. During this inspection personal care was provided to eight people, all of whom lived within Broadleas Court.
The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. A new manager had taken up post and was in the process of receiving a handover from the registered manager.
This announced comprehensive inspection was undertaken on 15 March 2016.
Staff were only employed after the provider carried out satisfactory pre-employment checks. Staff were trained and well supported by their managers. There were sufficient staff to meet people’s assessed needs.
Systems were in place to ensure people’s safety was effectively managed. Staff were aware of the procedures for reporting concerns and took action to reduce the risk of people experiencing harm.
People’s health and personal needs were effectively met. Systems were in place to safely support people with the management of their medicines. People received their prescribed medicines appropriately.
The Care Quality Commission (CQC) is required by law to monitor the operation of the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS) and report on what we find. People’s rights to make decisions about their care were respected. Staff were acting in accordance with the Mental Capacity Act 2005 so that people’s rights were being promoted.
People received care and support from staff who were caring, kind, gentle and patient. Staff respected people’s privacy and dignity. People were encouraged and supported to attend social events and they were supported to maintain and develop hobbies and interests.
People were encouraged express their views on the service provided and to provide feedback on the service in various ways both formally and informally. People were involved in their care assessments and reviews. Care records provided staff with sufficient guidance to enable staff to provide consistent care that met each person’s needs. Changes to people’s care was kept under review to ensure the change was effective.
The registered manager managed three other services in addition to this one. The registered manager was supported by a team leader and care workers. People felt listened to and the registered manager used their feedback, together with audits of the service to drive improvement.
The service was well run. The registered manager and staff were approachable. People’s views were listened to and acted on.