We carried out a review of the data available to us about JAM Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about JAM Care, you can give feedback on this service.
JAM Care is a domiciliary care agency. The service provides personal care to Physical Disabilities and Sensory Impairments. At the time of our inspection there were six people using the service.
Not everyone who used the service received personal care. In this service, the Care Quality Commission can only inspect the service received by people who get support with personal care. This includes help with tasks related to personal hygiene and eating. Where people receive such support, we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported safely by staff who understood how to report any concerns about abuse. There were enough staff available to support people and they were recruited and inducted into the role safely. Risks had been assessed and staff understood how to minimise these risks through following peoples care plans.
Staff received training to meet people’s needs and they worked in consistent teams to support people. People were able to choose things for themselves and direct their own care. People were involved in their assessments and reviews and staff had clear guidance on how to meet people’s health needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received support which encouraged independence and staff supported people promoting privacy and dignity and treated people with respect. Staff understood how to meet people’s individual needs and preferences and how to communicate with people effectively.
The provider had clear systems in place to manage complaints about the service and encouraged a learning culture. There were systems in place to seek feedback and this was used to shape the service. There was a clear process in place to develop partnerships and staff were supported in their roles.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 31 October 2020 and this is the first inspection.
Why we inspected
We were prompted to carry out this inspection due to concerns we received about staffing. A decision was made for us to inspect and examine those risks. We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe section of this full report.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.