We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.About the service
KB Solutionz Head Office provides care and support to one person living in supported living’ setting, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
People’s experience of using this service and what we found
We have made a recommendation about staff recruitment.
Right Support
• Staff focused on people’s strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life.
• Staff supported people with their medicines in a way which promoted their independence and achieved the best possible health outcome.
• People’s care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life.
Right Care
• Staff knew people well and understood how to protect them from abuse. The service worked well with other agencies to do so.
• People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs.
• Staff and people cooperated to assess risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks.
Right culture
• Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing.
• People and those important to them, were involved in planning their care.
• Staff evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating
This service was registered with us on 21 January 2021 and this is its first inspection.
Why we inspected
This was a planned inspection of a newly registered service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.