About the service Advance Oxfordshire is a 'supported living' service that provides support packages for people with a learning disability or autistic people. Supported living is the name given to support people who either live in their own homes, either through a tenancy with a housing provider, or live in their own homes through ownership or shared ownership with a housing association.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Right support: The model of care and setting maximised people’s choice, control and independence. Support plans were detailed and person-centred. The support plans provided guidance for staff about how best to support people's needs and preferences.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received training and support to enhance their skills and understanding in relation to maximising choice, promoting person-centred care and creating the right culture.
People had access to a range of activities and social opportunities.
Right care: Care was person-centred and promoted people’s dignity, privacy and human rights. Staff had received training to ensure they promoted, protected and respected people’s privacy and dignity. People had access to health care professionals when they needed them. The provider had systems in place to support people appropriately.
Right culture: The ethos, values, attitudes and behaviours of leaders and care staff ensured people using the service led confident, inclusive and empowered lives.
There were safeguarding procedures in place and staff had a clear understanding of these. Robust recruitment checks had taken place before staff started working at the service. There were enough staff available to meet people's needs.
People's medicines were managed safely. Staff followed government guidance in relation to infection prevention and control.
There were systems in place to monitor the quality and safety of the service and any learning was identified and acted on. Staff said they received good support from the registered manager and the supported living co-ordinators.
The registered manager and staff worked in partnership with health and social care providers to deliver an effective service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: This service was registered with us on 10 October 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.