We carried out a review of the data available to us about My Homecare Newcastle on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about My Homecare Newcastle, you can give feedback on this service.
My Homecare Newcastle is a domiciliary care service providing personal care to people living in their own homes. The service provides support to people with a range of health conditions. At the time of the inspection, the provider supported 109 people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People’s needs had been assessed and personalised support plans were in place with people and their families being involved. Staff were kind, caring and compassionate.
Care was provided by a consistent staff team, although the pressures of COVID-19 has made that difficult at times. In the majority of cases, people said staff arrived and stayed for the agreed times.
People felt safe with the staff team supporting them, and staff had received training in safeguarding people from abuse. Accidents and incidents were reported, although the procedures around recording these needed to be reviewed.
Medicines were managed safely. The provider was in the process of updating their medicines policy in line with transferring to electronic recording.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by staff recruited safely, and who were trained and monitored to carry out their roles effectively. Staff were supported, but asked that positive feedback received, should be relayed back to them. The provider was addressing this.
People were protected from the risk of infection as people told us staff always wore PPE. The provider was in the process of updating their PPE practices.
People’s dietary needs were met, and the service worked well with other healthcare professionals to achieve good outcomes for people.
A complaints procedure was in place and people and their relatives knew how to complain if they needed to. The provider had systems in place to monitor the quality of the service.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 4 February 2021 and this is the first inspection.
Why we inspected
We undertook this inspection because the service had not been previously inspected since registering with the CQC.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.