Arboretum Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Our rating for this question remains good. People felt staff understood their needs in relation to end of life care. There were systems in place to enable staff to provide end of life care that met with people’s needs and wishes. The staff team worked in partnership with external agencies to ensure people received end of life care that was dignified and caring. The scores for this area have been combined with scores based on the rating from the last inspection.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us they felt staff understood their specific needs in relation to end of life care. People told us they felt confident in the care being provided for them and felt the staff had the skills and knowledge to look after them well. Some feedback reflected people felt socially isolated as they were cared for in bed, and we shared this feedback with staff.

Staff demonstrated a compassionate approach to providing care for people at the end of their lives. One staff member told us, “The ethos of the home has never changed since I started here – care, dignity and respect, we only get 1 chance to get people’s end of life journey right.” Staff shared how they worked alongside the local palliative care team to ensure people’s end of live wishes were met. A staff member said, “It’s important to identify the needs and wishes of people, sometimes we get short notice placements with little information about the person. We consult with the person, their families, and other health professionals to quickly develop a plan of what they wish.”

There were well established systems to support people’s end of life care. The home had attained Gold Standards Framework accreditation which aims to support organisations ensure people’s wishes are fully supported in their final stages of life. The provider had ensured that this area of work was led by a skilled, experienced staff member who took responsibility for the oversight of people’s end of life care. Specifically designed care plans were used, in conjunction with external healthcare professionals to ensure people’s care was in line with their wishes.