The Care Quality Commission
  • Care Home
  • Care home

Elliscombe House

Overall: Requires improvement read more about inspection ratings

Elliscombe, Wincanton, BA9 8EA (01963) 32746

Provided and run by:
Ellie Group Ltd

All Inspections

During an assessment under our new approach

Elliscombe House is a nursing and residential care home providing personal and nursing care for up to 35 people. The service provides support to older people. At the time of our assessment there were 26 people using the service. We carried out an assessment of the service which started on 12 March 2024 and was completed on 17 April 2024. We carried out visits to the service on 12, 14 and 20 March 2024. The assessment was carried out in response to concerns we had received from various sources, including healthcare professionals working with the service. We received concerns in relation to the management of people’s medical needs, the management of the service, the environment and the quality of people's care and support. As a result, we looked at 8 quality statements related to the themes of these concerns. For those quality statements not assessed, we used the scores awarded at the last inspection to calculate the overall score. The overall rating for the service remains good, however, we identified shortfalls in some of the areas we assessed. We have identified breaches of regulations in relation to risk management, staffing and good governance.

1 November 2022

During a routine inspection

About the service

Elliscombe House is a nursing and residential care home providing personal and nursing care to up to 35 people. The service provides support to older people. At the time of our inspection there were 14 people using the service.

People’s experience of using this service and what we found

People told us they enjoyed living at Elliscombe House. The home was well-led and managed. People, relatives and staff spoke highly of the registered manager. People were supported by kind, caring and respectful staff who promoted their independence and dignity.

People were supported safely. Risks were identified and managed. Medicines were managed and administered safely. People’s health needs were met. People were involved in making decisions about their care.

The home was clean, spacious and decorated to a high standard. People enjoyed the outdoor space and country views. There was a relaxed and calm atmosphere. A range of activities and social events were available. People were supported to pursue their interests and develop new ones.

People spoke positively about the food provided and could give feedback and suggestions.

Staff were well trained and supported to ensure they had the knowledge and skills to conduct their roles effectively.

Regular meetings took place. People told us the service responded positively to their feedback. The staff worked well as a team. Governance systems assessed and reviewed the quality of care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 28 September 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.