We carried out a review of the data available to us about Apex Prime Care - Newman Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Apex Prime Care - Newman Court, you can give feedback on this service.
Apex Prime Care - Newman Court provides domiciliary care and support to people living in this 'extra care' housing project. Extra care housing is purpose-built or adapted single household accommodation, in a shared site or building. At Apex Prime Care -Newman Court the accommodation consists of individual flats in a purpose built complex, which are either rented or purchased with shared equity. The service provides support to older and younger adults who may be living with a physical disability, sensory impairment, dementia or mental health diagnosis. The service was supporting 33 people at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Overall people and their relatives were happy with the care provided. Their feedback included, “I’m very satisfied. I get everything I need” and “I would definitely recommend it.” However, some feedback indicated there had been times when some staff had not been found to always have supported people respectfully and compassionately and on occasions some people reported they experienced their care as ‘rushed’.
Staff understood people's preferences. People were supported to express their views and to be involved in decisions. Staff ensured people’s privacy and dignity were upheld. They supported people to retain their independence.
Processes were in place to protect people from the risk of abuse. Potential risks to people had been assessed and managed. People received their medicines safely from competent staff. There were sufficient staff employed with the required skills to provide the amount of care commissioned for people. Infection control measures were in place in response to the COVID-19 pandemic. Staff reported any safety concerns and action was taken following incidents to reduce the risk of repetition for people.
People’s needs were assessed with them and the delivery of their care reflected current legislation and guidance. Staff had the required knowledge and skills to provide people’s care. Staff worked both within and across organisations to ensure people’s health needs were met and they received effective care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received personalised care which was planned around their needs. Staff supported people to be involved in a range of activities. Staff were able to support people to be cared for at home at the end of their life as per their wishes.
People reported the service was well-led. People overall and staff felt confident in raising any issues and most reported they felt heard. The registered manager understood their role and responsibilities. The provider had taken relevant actions following a complaint which was received recently. Processes were in place to monitor and evaluate the quality of the service provided. Staff worked across agencies, to ensure people received joined up care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 18 March 2021 and this is the first inspection.
The last rating for the service under the previous provider was good, published on 25 July 2018.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.