The Care Quality Commission
  • Doctor
  • Independent doctor

The Wilbraham Practice

Overall: Good read more about inspection ratings

9a, Wilbraham Place, London, Chelsea & Kensington, SW1X 9AE (020) 7730 7928

Provided and run by:
Zerenia Clinics Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Wilbraham Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Wilbraham Practice, you can give feedback on this service.

14 & 20 July 2022

During a routine inspection

We carried out an announced inspection at The Wilbraham Practice on 14 & 20 July 2022. Overall, the practice is rated as Good.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at The Wilbraham Practice as part of our inspection programme. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The Operations Manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The Wilbraham Practice provides private medical services in the Royal Borough of Kensington and Chelsea and online. They offer treatments that include Cannabis-based products for medicinal use (CBPMs) which are prescribed by experienced medical staff working within the latest Governmental guidelines.

Our key findings were:

  • The service routinely reviewed the effectiveness and appropriateness of the care it provided. They ensured that care and treatment was delivered according to evidence- based guidelines.
  • The provider had systems in place to protect people from avoidable harm and abuse.
  • There was a clear vision to provide a safe, personalised, high quality service.
  • All staff we spoke to felt valued by the leaders and said there was a high level of staff support and engagement.
  • Patients could access care and treatment from the service within an appropriate timescale for their needs.
  • The service had a business development strategy that effectively monitored the service provided to assure safety and patient satisfaction.
  • The clinic was involved in a number of research projects to evidence the effectiveness and tolerability of CBPMs in patients with serious illnesses.
  • We saw evidence that the provider was engaged with other global clinics in relation to furthering the understanding and developing this area of medicine.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services