We carried out a review of the data available to us about State Care Solutions - Main Office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about State Care Solutions - Main Office, you can give feedback on this service.
Stare Care Solutions is a domiciliary care service providing personal care people in their own home. At the time of the inspection, one person was receiving support from the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People who used the service praised that the kindness and compassionate nature of staff and told us they were always attentive to their needs and they felt safe amongst staff.
People’s care plans provided staff with the information they needed to support people and to understand their preferences and choices. However, staff would benefit from some information about people’s risks and management of homely remedies (over the counter medicines) such as creams.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were safely recruited and supported by the registered manager. The registered manager was sourcing additional practical training to supplement staff’s eLearning training and was implementing competency assessments to check staff practices.
Systems were in place for people to raise concerns and for the registered manager to receive feedback from people who used the service. This enabled them to monitor the quality of the service being provided to people.
The provider planned to review their quality assurance systems, policies and business contingency plan to ensure they had clear systems in place to safely manage and monitor the service before it expanded. The service does not currently support autistic people and people with a learning disability. However, we have signposted them to current guidance and the principles of Right support, right care, right culture when supporting people with a learning disability.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us in March 2021 and this is the first inspection.
Why we inspected
This service had not been inspected since their registration; therefore, this inspection was carried out to gain assurances about the quality of care and systems used to monitor and manage the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.