Drakes Dental Care - Ribbleton

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We found this practice was providing well-led care in accordance with the relevant regulations and had taken into consideration appropriate guidance. The provider had made improvements in relation to the regulatory breach we found at our inspection on 2 February 2024.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Shared direction and culture is based on the latest evidence we assessed for the Well-led key question.

The judgement for Capable, compassionate and inclusive leaders is based on the latest evidence we assessed for the Well-led key question.

The judgement for Freedom to speak up is based on the latest evidence we assessed for the Well-led key question.

The judgement for Workforce equality, diversity and inclusion is based on the latest evidence we assessed for the Well-led key question.

At the assessment on 16 October 2024 we found the practice had made the following improvements to comply with the regulation: The practice manager described the systems in place for staff to raise concerns. Since our last inspection these have been reinforced with staff members. The issues we identified at our last inspection relating to the X-ray sensors had been addressed. These checks had also been included in the auditing protocols to ensure additional oversight was in place. The management team described the systems in place to record and review incidents and accidents and use them as an opportunity for shared learning. At the last inspection this new system had been introduced but it was not embedded among staff. Since then, the practice manager has reinforced the new protocols with staff. There had been incidents since our last inspection and from the records we were shown we could see this was now being used. We discussed further improvements could be made to the recording of incidents to improve the managerial oversight.

At the assessment on 16 October 2024 we found the practice had made the following improvements to comply with the regulation: The group had made improvements to their auditing protocols, in particular relating to dental care records since our last visit. We were sent evidence of the recent audits which included systems to re-audit and follow up where improvements had been identified. We saw, overall, improvements had been made to ensure the information recorded in the dental care records met the minimum recommended requirements. This was an ongoing process and the managers were committed to driving the changes needed. Improvements had been made to the prescription management system. From the records we were shown, staff were adhering to the system and ensuring all prescriptions were accounted for. The practice manager confirmed these records were reviewed to ensure they were completed accurately. The practice had made structural changes to address a risk identified by the Radiation Protection Advisor (RPA) in the Critical Examination Report for 1 X-ray unit. The protocols in place to manage the risk of exposure had been updated and were detailed in the safety information we were sent. The practice manager confirmed they would ensure the RPA was aware of the changes that had been made.

The judgement for Partnerships and communities is based on the latest evidence we assessed for the Well-led key question.

The judgement for Learning, improvement and innovation is based on the latest evidence we assessed for the Well-led key question.