7 & 10 December 2015
During a routine inspection
We inspected Forest View Care Home on 7 and 10 December 2015. This was an unannounced inspection.
Forest View Care Home provides accommodation and support with personal care for up to 24 older people who have dementia care needs. There were 22 people living at the home when we visited. There was a registered manager at the service at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The registered manager had an understanding of her role in relation to the Mental Capacity Act 2005 (MCA) and Deprivation of liberty Safeguards (DoLS). However, staff we spoke with did not. Mental capacity assessments had not always been completed for people to assess whether they had the capacity to make informed decisions.
The experiences of people who lived at the home were positive. People told us they felt safe living at the home, staff were kind and compassionate and the care they received was good. We found staff had a good understanding of their responsibility with regard to safeguarding adults.
People’s needs were assessed and their preferences identified as much as possible across all aspects of their care. Risks were identified and plans were in place to monitor and reduce risks. People had access to relevant health professionals when they needed them. Medicines were stored and administered safely.
Staff undertook training and received regular supervision to help support them to provide effective care. People told us they liked the food provided and we saw people were able to choose what they ate and drank.
People’s needs were met in a personalised manner. We found that care plans were in place which included information about how to meet a person’s individual and assessed needs. The service had a complaints procedure in place.
Staff told us the service had an open and inclusive atmosphere and senior staff were approachable and accessible. The service had various quality assurance and monitoring mechanisms in place. These included surveys, audits and staff and resident meetings.
We found one breach of Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can see what action we told the provider to take at the back of the full version of this report.