26 June 2013
During an inspection looking at part of the service
People told us that no decisions about their care were taken without their involvement, and we saw their consent documented in the care records. Observation of practice showed that people were receiving effective, safe and appropriate care, which met their specific needs. People praised the home for the quality of the care provided. One person said, 'I couldn't have better care, they are so kind and patient.' One relative told us, 'They are always smiling and nothing is too much trouble. One day he said he just fancied a pork chop and they went and got him one.'
The home was clean and well maintained, which provided a pleasant and comfortable environment. We saw that the manager ensured that all staff knew and implemented the code of practice for infection control.
People told us that the staff provided excellent care, which made them feel safe and gave them confidence in the quality of their training.
Relatives we spoke with made positive comments about the approachability of the manager and how quickly they had addressed their complaints.