Elmwood Residential Home Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People and their relatives told us they were supported by a kind and caring staff team. Our observations throughout the assessment were positive and the staff clearly had a person-centred approach to care. People said their independence was promoted and staff explained how they supported people where needed but ensured people were offered the opportunity to maintain independence where they could.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People received care from a compassionate, person-focussed staff team. We received very positive feedback from people and their relatives about the standard of care and support they received. One person we spoke with told us, “They treat me with the type of respect I expect.” A relative we spoke with said, “When they check on him, they say ‘if there is anything you need don’t forget to press the button’, they are so caring. There’s a nice feel to the place, everyone is smiling.”

The management and staff team aimed to achieve the very best for the people they supported. All of the feedback we received from staff during the assessment was positive and person focussed. Staff were positive about the feel to the service. One staff member commented, “I like it very much here. Everything is good and the management, residents and colleagues. It is a nice atmosphere and I like it very much.”

Our observations during our assessment visit were positive. People were clearly at ease with staff and the observations we made reflected the comments we had received from people and their relatives. People were well dressed and appeared well cared for and we saw people that required the use of call bells had them within reach. People’s rooms were clean and personalised and where requested, privacy was respected. People’s personal information was stored securely.

There were processes in place to ensure staff were trained to provide a high standard of compassionate care. Training was provided in person-centred care, equality and diversity and promoting dignity. There were areas identified on the training record where some staff required training in these subjects but the registered manager stated this was planned. The service had a ‘These Hands’ display area in the service foyer. This was a well-presented picture of a person’s hands with a lift story and life event narrative. The registered manager had introduced this as a way of personalising people’s life experiences for others to see. Following the assessment the registered manager told us a ‘Resident of the day’ audit was being launched to ensure people were receiving care in line with the needs and preferences.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People said they felt staff supported them in a way that promoted their independence and autonomy. We did receive some feedback from people and their relatives that it was, at times, difficult to communicate with some staff members whose first language was not English. People said there were sufficient activities, one person said, “There are things going on every 3 days or so. This morning, we picked flowers from the garden to arrange and put it on Facebook. We took some lovely photographs.”

The service management and staff spoke positively about ensuring people had their independence promoted. Staff told us they ensured people were encouraged to do as much as possible for themselves. One staff member said, “With all aspects, if someone is independent we will always ask if people prefer to do things for themselves like brushing their teeth or doing their hair. We remind them to keep mobile so they are able to prevent pressure areas and ensure people are making their own choices and encourage them to get involved in activities.”

We observed staff maximised peoples independence and offered choices throughout the day. All of the interactions and support interventions we saw were respectful. We observed people had access to activities in communal areas. People’s visitors were welcomed to the service which ensured people were in contact with those most important to them. We saw that where required, there was sufficient equipment available to people to allow them to be independent.

People’s individual choices and preferences were recorded within their care records. There was an activity schedule in place and there was a relationship with the local school who attended and sang songs with people. Since 2016, all organisations that provide publicly funded adult social care are legally required to follow the Accessible Information Standard (AIS). The AIS tells organisations what they have to do to help ensure people with a disability or sensory loss, and in some circumstances, their carers, get information in a way they can understand it. It also says that people should get the support they need in relation to communication. The registered manager stated they were aware of the Accessible Information Standards but no person currently receiving care required additional support.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.