The Care Quality Commission
  • Care Home
  • Care home

Archived: Fullwood House Limited

67 Lord Haddon Road, Ilkeston, Derbyshire, DE7 8AU (0115) 932 3469

Provided and run by:
Fullwood House Limited

Important: The provider of this service changed. See new profile

All Inspections

13 May 2013

During a routine inspection

People using the service told us that they enjoyed living at the home and were supported by staff. Staff supported people to make choices regarding their in their care and welfare. One person told us "I like it here I come and go as I please".

We found that care records were comprehensive and provided staff with clear information on how best to support people to maintain their independence.

We saw evidence that the provider had systems in place to ensure that complaints were managed effectively and all accidents and incidents were reviewed and monitored regularly. However, we found that the provider did not have an effective system to identify, assess and manage risks to the health, safety and welfare of staff, visitors and people who use the service.

We found that a lack of protocols to guide staff on when to administer 'as required' medicines meant that the provider could not ensure that people were protected from the risks associated with the unsafe use and management of medicines.

During an inspection looking at part of the service

When we spoke with people in July 2012 they told us that they enjoyed living at the home. One person told us "I like it here, I can go to the shops and I can cook for myself if I want to". Another person told us "they are supporting me to gain independence, I didn't have a lot of confidence when I came here and they have helped with that".

10 July 2012

During a routine inspection

All of the people we spoke with told us that they enjoyed living at the home. One person told us 'I like it here, I can go to the shops and I can cook for myself if I want to'. Another person told us 'they are supporting me to gain independence, I didn't have a lot of confidence when I came here and they have helped with that'.

A relative confirmed that peoples' independence was encouraged and said that their family member was 'very happy there'. All of the people we spoke with told us that they have keys to their rooms. They told us that this helped them to maintain privacy. One person we spoke with told us that they had a safe in their room to keep their valuables safe.