• Doctor
  • GP practice

Green Porch Medical Centre

Overall: Good read more about inspection ratings

Green Porch Close, Sittingbourne, ME10 2HA (01795) 718099

Provided and run by:
Green Porch Medical Partnership

Important: This service was previously registered at a different address - see old profile

Report from 14 May 2024 assessment

Ratings

  • Overall

    Good

  • Safe

    Good

  • Effective

    Good

  • Caring

    Good

  • Responsive

    Good

  • Well-led

    Good

Our view of the service

Date of assessment: 15 May to 28 June 2024. Green Porch Medical Centre is an NHS GP practice located in Sittingbourne, Kent in an area of high deprivation. There were approximately 8,668 people registered with the service at the time of our assessment. We conducted this assessment due to the practices previous rating of Requires Improvement, as well as it being 12 months since the practice was removed from a second period of special measures. We assessed 17 quality statements across Safe, Effective, Caring, Responsive and Well-led key questions and have combined the scores for these areas with scores from the last inspection. At this assessment, we found there was a strong focus on learning and making improvements. We saw the practice management team investigated concerns and audited appropriately. Staff involved people in decisions about their care and treatment and supported them to ask questions. Care and treatment was routinely monitored to ensure people received care and treatment in line with best practice guidance. Improvements required in access had been made. The provider had clear and effective governance systems, which staff and leaders regularly reviewed and updated as required.

People's experience of this service

People were positive about the quality of their care and treatment. Where negative feedback had been provided to the practice, we saw these had been reviewed by the practice management team; appropriate actions taken to ensure people received care and treatment to meet their needs; staff had received updated training and policies/procedures had been amended to reflect lessons learned. Recent survey results, including from the National GP Patient Survey the NHS Friends and Family Test and the practices own survey, showed people were satisfied with services. There was an active patient participation group (PPG) who represented the views of people using the service.