18 April 2023
During a routine inspection
Our rating of this location stayed the same. We rated it as good because:
- All areas we inspected were clean, fit for purpose and well presented. Environmental risk assessments were in place and safety checks had been undertaken on all equipment. The service had enough staff to cover case loads and recruitment was underway to fill vacancies. Staff turnover and staff sickness levels were both low and case load numbers did not exceed organisational targets. Staff had received training and were qualified and experienced for the roles they undertook. Risk assessments were in place for all clients and there were regular reviews of care.
- Staff provided care in line with national guidance. The service had introduced new processes and equipment to support clients and reduce the need to source services from external agencies. Process and services had been introduced to reduce stigma and encourage people to use the service. Confidentiality was maintained and electronic records were safe.
- Staff treated service users with dignity and respect. Staff involved clients in planning and delivery of their own care and we were told that clients felt that the service was supporting them and delivering a quality service.
- Referral to treatment times did not exceed organisational targets. Case load numbers were manageable and did not exceed organisational key performance indicators. The building had sufficient rooms to undertake appointments and these were well presents and fit for purpose. We reviewed complements and complaints and found that they were reviewed and managed correctly.
- Senior leaders were visible within the service. Staff told us that they felt that they could raise issues and suggest improvements and felt that they would be listened to. Governance structures were in place that ensured the smooth running of the service. Managers reviewed data from audits and investigations to formulate improvements where required.