We carried out a review of the data available to us about Comfort Call - Jackson Gardens on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Comfort Call - Jackson Gardens, you can give feedback on this service.
This service provides care to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care service. The service provided personal care to 43 people at the time of the inspection.
People’s experience of using this service
People told us they trusted staff and felt safe with them. Staff received safeguarding training and knew the signs and symptoms of potential abuse and the procedures for reporting any actual or suspected abuse.
Safe recruitment processes were followed to make sure staff were fit and suitable for the role. The required pre-employment checks were carried out including a check on applicant’s criminal background. People received safe care and support from the right amount of suitably skilled and experienced staff.
Safe infection prevention and control (IPC) measures were followed to minimise the risk of the spread of infections, including those related to COVID-19.
Medicines were managed safely. Staff with responsibilities for handling and administering medicines were trained and competent. Care plans and medication administration records (MARs) guided staff on any support people needed to take their medicines safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and promoted their independence. People were involved in developing and reviewing their care plans.
Staff were inducted into their roles and received ongoing training relevant to their role. Staff were supported through regular supervisions and team meetings.
Staff knew people well and were respectful of their privacy, dignity and independence. People complimented staff on their attitude and approach describing them as; ‘Marvellous’ ‘Out of this world’ and ‘Kind and caring.’
The service complied with the Accessible Information Standards. People’s communication needs were assessed and set out in their care plans. Information was provided in a way people could understand.
People’s care and support was planned in a personalised way. Care plans took account of people’s choices and preferences and regular care reviews gave people the opportunity to discuss their care and make any changes to their care plans should they wish to. Complaints were responded to and used to improve the quality of care people received.
Managers promoted a positive and open culture. There were effective systems to monitor the quality and safety of the service. People were provided with opportunities to feedback on the service they received, and any suggestions for improvement were listened to and acted upon. There was good partnership working with others to ensure the best possible outcomes for people.
Rating at last inspection
This service was registered with us on 01 April 2021 and this is the first inspection of this new provider.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk