Sussex Grange Home Care

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The provider had policies and systems in place that supported this practice. Staff consistently demonstrated a strong person-centred approach, with values that aligned with the providers’ policies and procedures. They gave examples of how they supported people, sometimes by going beyond their role. This ensured people’s quality of life was enhanced.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People and relatives gave us positive feedback about the excellent care people received. They told us without exception, that staff were kind, caring, compassionate and helpful. People told us the care they received made all the difference to them, including being able to remain living at home. People told us that the support staff gave them had a huge impact on their lives. One person told us they used to be socially isolated but now they have a thriving social life. Staff worked with the person to develop their independence; the person now goes into the community independently including attending church every Thursday. Another person was living with dementia and being independent was extremely important to them. Even when their needs changed, staff worked with them to ensure they could remain as independent as possible. People and their relatives confirmed they were involved in decisions about their care. One person told us, “I am very proud of how Sussex Grange Home Care go above and beyond to support me and my wellbeing.”

Staff all demonstrated a strong commitment to a “people matter” culture. Staff knew people exceptionally well and consistently demonstrated their person centred values. For example, one person wanted to learn how to crochet. Staff taught the person how to crochet in their own time. Another person didn't have a Christmas tree or any decorations. A staff member got them a tree for Christmas, and they decorated it together. For people who were alone on Christmas day, staff took them to a church nearby where people got to have a Christmas lunch. The staff member said, “It’s important people are not on their own.”

Even though staff fulfilled additional duties to their role, the provider had policies and procedures to ensure professional boundaries were maintained. Reviews of care with people ensured that their wants, wishes and needs were met.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.