The Care Quality Commission

Archived: Keep Hill Residential Home

17 Keep Hill Drive, High Wycombe, Buckinghamshire, HP11 1DU (01494) 528627

Provided and run by:
Mr & Mrs G Robinson

Important: The provider of this service changed. See new profile

All Inspections

12 February 2013

During a routine inspection

People who lived in the home told us ''staff treat me with respect'' and another person told us "the staff are very polite...and very helpful." We found that staff communicated respectfully and sensitively with people who used the service, at all times. People told us that they could make choices about day to day activities for themselves. We saw that staff respected people's individuality and diversity.

People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. During our visit we looked at four care plans. We found the care plans were detailed and informative. We spoke to people who described the care as "good" and "very good." Another person told us "they (staff) are so good to me...they are wonderful."

People who use the service were protected from the risk of abuse. People supported by the home told us that they felt very safe with the staff in the home and did not have cause to raise any concerns. Comments included "oh yes I feel very safe here" and "I do feel safe here and the staff are well trained to make sure I am safe here."

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. People told us "the staff are well trained and know their job very well" another person told us "the staff are doing a very good job taking care of us." A visitor told us "the staff seem very knowledgeable."

3 March and 5 April 2011

During a routine inspection

People told us that they were able to make decisions about their care and the staff team reviewed their care needs regularly and responded to their requests and respected their privacy and dignity. They told us that staff encouraged and supported them to maintain their independence.

People said that they were provided with choices at meal times and that they enjoyed their meals. They told us that snacks and drinks were available throughout the day and night. People said that they felt safe living at Keep Hill and the staff team looked after them very well. They told us that there was a high standard of hygiene and cleanliness in the home. Bedrooms were cleaned daily and the premises were well maintained and in good decorative order.

People said that they received their medicines when required. Staff provided them with a high standard of care and were aware of their care needs. They told us that there were always sufficient staff on duty. People said that they knew how to raise a concern and they were confident any concerns raised would be acted on appropriately.