We carried out a review of the data available to us about Brondesbury Road on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Brondesbury Road, you can give feedback on this service.
About the service
Brondesbury Road is a service for six deaf people and those who are hard of hearing. Some people have additional sensory impairments and may also express distress and agitation. The service is spacious and provides accommodation on the first and second floor. Brondesbury Road is located close to Queens Park and Kilburn High Street; both areas provide good transport links and shopping facilities.
People’s experience of using this service and what we found
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Right support:
We received positive feedback from people’s relatives, who told us people were supported to have the maximum possible choice, control and independence. Staff focused on people’s strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. People told us and we saw evidence they were supported to achieve their aspirations and goals. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right care:
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. Staff understood and responded to their individual needs. Staff had training on how to recognise and report abuse and they knew how to apply it. People’s preferred methods of communication were highlighted in their care plans. There were a range of communication formats, each personalised to the specific needs of the person.
Right culture:
People received good quality care, support and treatment because trained staff and specialists could meet their needs and wishes. Staff knew and understood people well and were responsive to their needs. Staff knew and understood people well. They supported people’s aspirations to live a quality life of their choosing. People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff.
People lived safely and free from unwarranted restrictions because the service assessed, monitored and managed safety well. The assessments provided information about how to support people to ensure risks were reduced but did not limit people’s right to take reasonable risks.
The service had enough staff. However, staff raised concerns about increased workload due to paperwork, which the registered manager advised is being looked into. Pre-employment checks had been carried out. These checks helped to ensure only suitable applicants were offered work with people.
People received their medicines safely. They were supported by staff who followed systems and processes to administer, record and store medicines safely. We observed from records people received their medicines on time.
People were protected from the risks associated with poor infection control because the service used effective infection, prevention and control measures to keep people, staff and visitors were safe.
People's health needs were met. Staff from different disciplines worked together to make sure people had effective personalised care. The care files we looked at included details of health action plans and management of day to day healthcare needs.
There was a process in place to report, monitor and learn from accidents and incidents.
Governance processes were effective and helped to assess, monitor and check the quality of the service provided to people. Audits had been carried out on a range of areas critical to the delivery of care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was good, published on 13 July 2018.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Brondesbury Road on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.