Updated 15 November 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own homes.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the registered manager would be in the office to support the inspection.
Inspection activity started on 01 September 2022 and ended on 10 October 2022. We visited one person who used the service and their family on 8 September 2022.
What we did before the inspection
The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.
We reviewed information we had received about the service since the service was registered. We sought feedback from the local authority. We used this information to plan our inspection.
During the inspection
We spoke with one person using the service and their relative about their experience of the care provided to their family member. We spoke with the registered manager and received feedback from two members of staff.
We reviewed a range of records. This included one person’s care records and three staff files in relation to recruitment. We also looked at a variety of records relating to the management of the service and quality monitoring
After the inspection
We continued to seek clarification from the provider to validate the evidence found.