We carried out a review of the data available to us about Central Care Recruitment Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Central Care Recruitment Limited, you can give feedback on this service.
Central Care Recruitment Limited is a domiciliary care agency providing personal care to three people in their own homes at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they felt safe and relatives believed their family members were kept safe. They said they had not had any missed calls, and usually received care from staff they knew well. The provider had systems to safeguard people from harm and abuse. Risk assessments helped protect the health and welfare of people who used the service. There were enough skilled and safely recruited staff available to meet people's needs. People's medicines were managed safely.
Staff received appropriate induction and training to equip them to support people well. The registered manager carried out an assessment of needs before people started using the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives told us they felt cared for by staff who treated them with respect and dignity. People were encouraged to maintain their independence for as long as possible.
When people’s needs changed, staff would notify the registered manager and they would communicate with other health professionals in order to ensure people received the right care and treatment.
There were quality assurance and auditing processes in place, and they contributed to service improvements. The nominated individual and registered manager continued to deliver care to people that used the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 21 April 2021 and this is the first inspection.
Why we inspected
This was a planned inspection based on the registration date
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.