About the service Thorpe House Specialist Adult Mental Health Unit Limited is a specialist mental health service which offers long term and short-term placements in a residential setting. The service is registered to provide care to up to 26 people. At the time of the inspection, there was 22 people using the service.
People’s experience of using this service and what we found
People and relatives told us they felt safe. Medicines were managed safely. Relatives spoke positively about the staff.
The provider had assessed and appropriately managed risks to people's health and wellbeing. People's needs were assessed prior to moving into Thorpe House. Staff had access to information regarding people's needs. There was effective working with other agencies. People were encouraged to make decisions and share views about their care.
Recruitment checks had been completed and staff received appropriate training when they started their role. People and relatives told us staff were caring and treated people with respect. We observed staff engaging with people during the inspection, in a caring and friendly manner.
The service provided people with communal areas and a safe garden which was frequently used. There was an occupational therapy assistant employed by the home and there were a range of activities available to people.
A variety of audits, daily walkarounds and spot checks were in place. There were processes in place to record accidents, incidents and complaints. People felt able to raise concerns with staff and the registered manager should they need to.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service at the previous premises was good, published on 20 June 2019.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.