Springfield Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. People had access to their friends and families and the service supported these relationships. People gave examples of how staff respected their choices and promoted their independence. It was clear from feedback received and observations during the assessment that staff were caring. A person living at the home said, “The staff are good, they are a good gang.” Staff respected people’s individual choices and made sure they engaged in their care, and treatment to ensure positive outcomes for people.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us they were treated with kindness and staff listened to them and communicated with them appropriately. One person commented, “They [staff] always knock first, they are very charming people.”

Staff told us they would act if they had witnessed and behaviours that impacted on people’s privacy and dignity. Staff were able to share people’s preferences, and how they wished to be supported.

We did not receive any concerns from health professionals related to kindness compassion and dignity.

People’s privacy was upheld with private information stored securely. Staff were respectful and it was clear that people had positive relationships with staff. People were relaxed and smiling and approached staff without hesitation. There was a culture of kindness that included playful banter and laughter between people and staff.

People experienced individualised care from staff who knew people well. People were supported to follow their own areas of interest. This included the provider putting safeguards in place to minimise risks when people made unwise lifestyle choices.

Staff spoke compassionately about the people they supported and explained how people’s personal circumstances impacted on the behaviours they displayed. Staff were able to share strategies on how to meet people’s needs in a dignified manner.

We observed staff communicating with people in a way they could understand. People were able to personalise their rooms with items that held value for them and reflected their individuality and personalities.

While people’s individual needs and preferences were understood, these were not always reflected in their records. This was discussed with the provider who acted and updated the records during the assessment.

People were supported to have choice and control over their own care. When people acted independently or made unwise decisions, the provider respected these decisions and put safeguards in place to keep them safe. Feedback from health professionals related to people’s independence included, ‘observed great strategies and approaches that helped [person] to meet his personal care needs.’

Staff knew people’s preferences and how they wished to be supported. Staff understood the importance of ensuring people were supported to maintain relationships and networks that are important to them. Staff told us relatives often visited or telephoned people living at the home, and the provider confirmed there was currently no restrictions around visiting.

We observed the provider had arranged one to one staffing for 1 person. This promoted their wellbeing and gave them the freedom to access all communal areas of the home safely.

People had access to their friends, families and outside activities in their local community. Feedback from relatives included, “There are no restrictions on visiting. If we want to visit, we visit.” And, “There are no problems visiting. I have come here at all sorts of times. There is no problem with me bringing our dog.” The provider knew how to access specialist equipment and additional funding to promote people’s independence.

People were supported when they requested or needed this. Care records showed people were given help and support when they needed it, in a way that met their needs and wishes.

People were supported to stay healthy and well. Care plans detailed people’s health care needs and conditions. Records showed staff ensured people routinely attended scheduled health care appointments and had regular check-ups with a range of community health and social care professionals. Emergency health advice was sought quickly when this was required.

We observed staff supporting people swiftly and with kindness if they needed help or support. Staff demonstrated good awareness of peoples personal, health and social care conditions and how to respond to meet people’s immediate needs and prevent them becoming distressed or unwell, emotionally and physically.

Staff told us they felt the provider cared and valued them and promoted their wellbeing. One staff member described the provider as, ‘exceptionally supportive.’ Other comments included, “[Provider] is amazing, she has taught me so much.” And, “[Provider] always asks about us, and always listens.”

The provider had systems to ensure people received person centred care but also ensured staff wellbeing was promoted. This included staff members having regular breaks from providing one to one support, as this could be intensive.