Heeley Bank Care Home

Heeley Bank Care Home is a care home providing nursing and personal care for up to 67 people. Some people were living with dementia. The home comprises of 3 units, 1 for residential care, 1 for nursing care and 1 for people living with dementia related conditions. At the time of our inspection there were 54 people using the service.

People’s experience of using this service and what we found

The provider had a system in place to monitor the service and respond to any concerns. Action plans were used to prioritise issues to be addressed, however, these had not always been resolved in a timely way. We have made a recommendation the provider reviews their governance systems to ensure actions raised are addressed in a timely way.

Risks associated with people’s care had been identified and actions taken to keep people safe. The provider had a safeguarding process and staff understood how to recognise and respond to abuse. There was a recruitment policy which assisted the manager in safely recruiting new staff. There were enough staff available to meet people’s needs in a timely way.

Routine maintenance checks had been carried out to ensure the building was compliant with health and safety requirements. Accidents and incidents were recorded and analysed to minimise future reoccurrences. Systems in place to manage medicines ensured people received their medicines as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s needs were assessed, and care delivered in line with them. Staff told us they felt supported by the management team and told us how they worked well as a team. People were supported to maintain a healthy and balanced diet which met their needs.

Staff interacted with people and they were kind, caring and respectful. Staff respected people’s privacy and dignity and involved them in decisions about their care.

The home employed 2 activity co-ordinators who provided social stimulation for people. The provider had a complaints procedure and people knew who to speak with if they had any concerns.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 12 August 2021 and this is the first inspection. The last rating for the service under the previous provider was good, published on 8 October 2019.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.