We carried out a review of the data available to us about Helping Hands Oldham on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Oldham, you can give feedback on this service.
Helping Hands Oldham is a domiciliary care service, providing personal care and support to people living in and around Oldham, Rochdale and Middleton. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. On the day of inspection, 14 people were receiving the regulated activity of personal care.
People’s experience of using this service and what we found
People and their relatives told us they felt safe using the service. There were enough staff available to meet people's needs. People and their relatives told us staff arrived at the scheduled time and stayed for the specified period. The service had a robust recruitment process to ensure suitable staff were employed. People were supported to take their medicines safely. Staff followed the correct infection control practices.
People's needs were assessed before they started using the service and the information was used to inform person-centred risk assessments and care plans. New staff received a comprehensive induction programme and all staff had completed a range of training which gave them the skills and knowledge to care for people in their own homes. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives spoke highly of the care provided by Helping Hands Oldham. They told us they were cared for and supported by kind and considerate staff. Staff knew how to maintain people’s dignity and privacy and promote their independence.
The service was well managed. The registered manager was knowledgeable and enthusiastic about the service. Governance systems were in place to ensure all aspects of the service were reviewed and checked regularly.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 10 May 2021.This is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.