LJ Sure Mercies

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

LJ Sure Mercies is a domiciliary service supporting people in their own homes in the community. At the time of our assessment the service was supporting 8 people. Assessment activity took place between 16 April, and we visited the service on 17 September. This was the first assessment of this service carried out under our single assessment framework. We looked at 14 quality statements: safe systems and pathways, safeguarding, involving people to manage risk, safe environments, infection prevention and control, safe and effective staffing, medicines optimisation, shared direction and culture, capable, compassionate and inclusive leaders, freedom to speak up, governance and assurance, partnership and communities and learning, improvement and innovation. During the assessment, we received feedback from relatives of people who used the service, staff, registered manager and office staff. We looked at a range of records, policies and procedures and how medicines were managed.

People's experience of this service

People who used the service, and their family members were positive about the care provided by the care staff. People told us they received care from a small group of care workers who they had got to know well. People told us the registered manager was very ‘hands on’ and came to visit them on a regular basis. The registered manager completed regular quality assurance visits to check that people were happy with the service they received. One person told us “I look forward to seeing the carers, we have a chat and a laugh”. A family member told us “I feel my loved one is well cared for, the staff know them well and supports them as they wish to be supported”. Another person told us, “They are so kind and caring; I really could not manage without their support”.