We carried out a review of the data available to us about Oak Lodge on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Oak Lodge, you can give feedback on this service.
Oak Lodge is a residential care home providing accommodation and nursing care. The home is registered to care for up to 47 people. The home specialises in the care of older people. At the time of our inspection there were 41 people using the service.
People’s experience of using this service and what we found
People were happy with the care and support they received and felt it was a comfortable place to live.
People felt safe at the home and with the staff who supported them. People praised the staff for their kindness and patience.
Staff were safely recruited and there were adequate numbers of staff to maintain people’s safety. Staff had the skills and experience to meet people’s needs.
Registered nurses monitored people’s health and well-being and staff worked with other professionals to make sure people received the care and treatment they needed.
Care and support was personalised to people’s individual needs and they were able to make choices about their day to day lives.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with respect and dignity. Staff interacted with people in a very kind and caring manner.
People lived in a home which was well managed. There were effective systems in place to monitor the quality of care provided and to plan improvements.
The provider involved people and/or their representatives in decisions about their care and sought suggestions for any changes at the home.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
Harbour Healthcare Ltd registered this service with us on 1 July 2021 and this is the first inspection.
The last rating for the service, under the previous provider, was Good, published on 15 March 2019.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.