Silloth Nursing and Residential Care Home

Updated 19 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 2 March and was announced.

Updated 19 March 2021

About the service

Silloth Nursing and Residential Care Home provides personal and nursing care to 37 older people, including some people who may require physical support. The service can accommodate up to 38 people.

The care home accommodates people across one adapted building at ground floor level.

People’s experience of using this service and what we found

Silloth Nursing and Residential Home provided people with an outstanding service. The home was recognised nationally as a beacon for end-of-life care in 2016 and was awarded the "National Gold Standard Framework (GSF) 'Beacon' Award - Winner." This accreditation was renewed in 2019 and they were awarded Platinum status. A relative commented, “The relentless commitment, love and care given to [Name] by everyone here is unequalled.”

People, relatives and healthcare professionals continued to describe the service as exceptional and extremely responsive to people's needs. A relative told us, “This is who they are at Silloth home both deeply professional and deeply personal. It’s an exceptional place for people, families and for staff.”

The service’s vision and values were person-centred to make sure people were at the heart of the service. Staff were enthusiastic and believed passionately in the ethos of the service. A relative told us, “[Name] has just come in, they’re now completely pain free for the first time, which is wonderful so much better.” This vision was driven by the exceptional leadership of the management team. A visiting professional commented, “Without exception, the care, compassion and professionalism provided by staff has been outstanding.”

People were extremely well-cared for, relaxed and comfortable. A person commented, “Home is best, but if you can’t be there this place is next best.” The service was very flexible and adapted to people's changing needs and wishes. A relative commented, “It’s marvellous here, I cannot describe to you how this place is a cut above the rest.”

The registered manager had ensured resources and skilled staff were available to support people and a number of staff were appointed as champions in certain subjects.

Staff consistently strived to ensure that people had the best possible care, and that they were supported in a compassionate, dignified and safe way. The management team had forged successful partnerships with an array of other stakeholders and aimed to provide an excellent care experience for people.

Records were extremely personalised, up-to-date and accurately reflected people's care and support needs. Care was completely tailored to each individual and risks were well-managed.

People, relatives and staff were confident about approaching the registered manager if they needed to. They recognised that their views and feedback were valued and respected and consistently used to support quality service development.

People and their relatives were involved and supported in decision making. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The management of medicines was safe and people received their medicines in a timely manner as prescribed. People received a healthy, well balanced and nutritious diet. They were provided with opportunities to follow their interests and hobbies. The home was part of the local community.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was outstanding (published 17 February 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.