Lomack Healthcare

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

As part of this assessment, we looked at 1 quality statements for the key question of responsive. This was ‘equity in experiences and outcomes.’ The service encouraged feedback and involvement from people and their relatives to improve care outcomes. Staff knew people very well and took time to observe, communicate and engage people in their care and support.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The service encouraged feedback and involvement from people and their relatives to improve care outcomes. A relative told us, “The manager sends out a questionnaire every year and we only have good things to say. We see the managers a lot. We do have peace of mind knowing the girls are well looked after and cared for by a genuinely caring team of staff.”

Staff told us they had regular discussions with people’s relatives both formally and informally to discuss the support their family members received and see if they could do anything more for people. One staff member commented, “We call the family twice a week. We also meet up with them weekly so there is lots of opportunities to discuss any concerns.”

People and families were encouraged to comment about the quality of the service through satisfaction surveys and regular reviews of their care. People were provided with easy read surveys to support their communication needs and helped by staff to gather their views. Feedback gathered during these processes was reviewed and any actions needed formed part of a service development plan to drive improvement at the service. Effective communication systems were in place to ensure that staff were kept up to date with any changes to people's care. For example, staff had regular staff meetings and 1 to 1 meetings with a senior staff member. Records confirmed there were annual reviews of people's care where people and relatives were asked to have their say about the quality of their care. Relatives were aware of the complaints procedure or who to contact in the scheme if they had concerns. Regular spot checks were completed to ensure staff were following best practice guidance.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.