Admiral House - London

Updated 27 May 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by one inspector.

Service and service type

Admiral House - London is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had two managers registered with the CQC. This means they are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We reviewed the information we had received about the service since the last inspection.

During the inspection

We spoke with two people using the service, both registered managers and the deputy manager.

In addition, we looked at records relating to the overall management and governance of the service including audits, health and safety records, incident and accident reports and other relevant care documentation.

After the inspection

We received feedback by email from four health and social care professionals who had involvement with this service

Updated 27 May 2021

About the service:

Admiral House – London is a residential and rehabilitation home for up to 12 men with mental health needs. At the time of the inspection, there were 10 people living there.

People’s experience of using this service:

Two people using the service told us they were happy living at Admiral House and said they felt safe there. They felt able to report any concerns to the staff and managers and were confident they’d be listened to. They confirmed that staff provided support to help them stay well and attend regular health appointments.

Some areas of the home had been refurbished since our last inspection in May 2019 where it had been identified as an area of improvement.

Feedback from involved health and social care professionals was extremely positive about the service provided. They told us the service was well managed and had resulted in positive outcomes for their clients.

We were assured the service met good infection prevention and control guidelines. People were protected from the risk of acquiring infections and the premises were kept clean and hygienic. Personal protective equipment (PPE) was in good supply and staff were following the latest guidance for its use. Both people using the service and staff participated in the testing programme for COVID-19 in line with current published guidance.

Access to the home was restricted for non-essential visitors due to the COVID-19 lockdown restrictions in place at the time of our visit. The service had audited and improved their infection control processes in line with COVID-19 risks. Cleaning schedules had been enhanced and risks from waste disposal mitigated.

More information is in our full report.

Rating at last inspection:

At our last inspection, the service was rated “Requires Improvement”. Our last report was published on 26 June 2019.

Why we inspected:

This was a targeted inspection looking at the infection control and prevention measures the provider had in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

We also reviewed the key question “Is the service Well-Led” during our inspection visit focusing on the management and governance of the service.

Ratings from previous comprehensive inspections for the key questions of Safe, Effective, Caring and Responsive were used in calculating the overall rating at this inspection. Following this inspection, the overall rating has improved to ”Good.”

Follow up:

We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.