Beech Hill Grange

Updated 23 May 2024

Date of assessment 12 June to 2 July 2024. Beech Hill Grange is a care home providing nursing and personal care for up to 74 people. At the time of the assessment 69 people were living there. The service provides support to older adults including those living with dementia. The assessment was prompted in part by concerns about health and safety. We found 5 breaches of regulations during our assessment. These related to concerns about how people were protected from hazards in the home, manual handling practices and guidance for staff to support people when they were distressed. We found a lack of oversight of incidents and accidents which meant people were not always protected from the risk of neglect or poor care. We found a lack of evidence that people’s consent was sought for important decisions about their care. Care was not always provided to people in a way which met their individual needs and preferences. Systems to ensure care was provided safely and appropriately were not always robust. The service was supported by adequate numbers of staff. The home was well maintained and kept clean and clutter free. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.

Updated 23 May 2024

Most people living at the service and their relatives told us they felt safe in the care of the staff team. People and relatives spoke positively about the staff who supported them. Some felt there were times when more staff were needed. Most people and relatives told us staff were skilled and capable in their roles. People and relatives knew how to raise complaints. Some relatives were happy with how concerns had been addressed. One relative told us concerns had not been listened and responded to in a timely manner. Some relatives told us about a support group which was provided by a member of the care team. They told us this support was beneficial and helped them to cope with supporting a loved one living with dementia.