We carried out a review of the data available to us about Terrys Cross House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Terrys Cross House, you can give feedback on this service.
Terry’s Cross House is a residential care home providing personal care for up to 12 people. The service provides support to older people and people with physical disabilities and sensory loss. The care home accommodates people in one adapted building in a rural setting. At the time of our inspection there were eight people using the service.
People’s experience of using this service and what we found
People were receiving a personalised service from staff who knew them well. People were consistent in their view that they were safe and happy at Terry’s Cross House. One person told us, “I am very happy here, the staff treat us well, they are always kind and they come quickly if I need them.”
There were enough staff to provide safe care and people were protected from risks of abuse. Staff were trained to administer medicines to people and some people were supported to manage medicines themselves where appropriate. Risks to people were identified, assessed and managed and staff were knowledgeable about people’s individual needs. There were effective systems for the prevention and control of infections and systems for monitoring incidents ensured that lessons were learned when things went wrong.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff had received the training and support they needed to be effective in their roles. They supported people to access the health care services they needed and worked effectively with other agencies. People were supported to have enough to eat and drink and spoke highly of the standard of food and the choices on offer. One person told us, “If you don’t want the choices offered the staff put themselves out to cook something else for you.”
People spoke highly of the kind and caring approach of the staff. They told us they were treated with dignity and respect. People were supported to express their views and described feeling in control of their care. One person said, “I can choose how I spend my day, if I don’t want to do anything, then at my age, I don’t have to do anything.”
People and staff told us the service was well managed. There was an open and inclusive culture where people and staff were encouraged to contribute their views and ideas. The registered manager had clear oversight of the running of the home.
For more details, please see the full report which is on the CQC website at http://www.cqc.org.uk
Rating at last inspection
This service was registered with us on 1 June 2021 and this is the first inspection. The last rating for the service under the previous provider was good, published on 25 January 2020.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.