Archived: Down Hall Residential Home

Down Hall Residential Home is registered to provide accommodation and personal care for up to 38 older people some of whom may be living with dementia. When we inspected there were 32 people living in the service.

At the last inspection, the service was rated 'Good' and at this inspection we found the service remains 'Good'.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received a safe service and were protected from the risk of harm. There were enough staff that had been safely recruited to help keep people safe and meet their needs. Medicine management was good and people received their medicines as prescribed.

People were cared for by experienced, supported and well trained staff. The service supported people to have choice and control over their lives and in the least restrictive way possible. People received sufficient food and drink to meet their needs and preferences and their healthcare needs were met.

Staff knew the people they cared for well and were kind, caring and compassionate in their approach. People were encouraged and supported to remain as independent as possible. Staff ensured that people were treated with dignity and respect and their privacy was maintained at all times.

People were fully involved in the assessment and care planning process. Their care plans had been regularly reviewed to reflect their changing needs. People were encouraged and supported to participate in a range of activities to suit their individual interests. Complaints were dealt with appropriately and in a timely way.

People were positive about the quality of the service. The registered manager and staff were committed to providing people with good quality person centred care that met their needs and preferences. There were effective systems in place to monitor the quality of the service and to drive improvements. The service met all relevant fundamental standards.

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People had care management plans in place that guided staff as to the care and support they needed. We found that the people living at the home were cared for by staff who received a good level of training and support from the provider and manager. The provider had systems in place to help them get feedback on the quality of the service they provided and to help ensure quality and safety at the home.