Ridgeway Residential Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received personalised care and support as staff met their needs in a positive, supportive, and encouraging way. People were treated as individuals and their views sought and listened to. Some people were aware of how to raise concerns but said they had no cause to complain. Others were unsure due to their cognitive ability but had relatives to advocate for them. Relatives described very good communication with the registered manager and staff. They said they were informed of any changes and were always welcome to speak with staff should they have any concerns. People were asked for their views on how the service was managed and knew how to make a complaint. People, relatives and staff said they felt listened to and were confident in the management of the service. Relatives said the service was well-run, and the registered manager and deputy manager were very approachable. There was a positive culture within the staff team and staff tailored care and support to meet people’s needs. Meetings took place which provided people, relatives and staff with opportunities to raise concerns, share ideas and be involved in decisions relating to the home. The provider had quality assurance systems in place, to check the quality of service provided to people. Throughout our assessment they were open to feedback, taking swift action to drive improvement across the service. People told us they had access to healthcare professionals when needed to ensure the best possible outcomes for their health.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We received positive feedback from people who could speak with us. People said they could see their GP or other health professionals when needed. They told us they felt safe and confident to raise any concerns they might have. They said they felt listened to and were confident in the management of the service. Relatives said the home was well-run, and the registered manager and deputy manager were very approachable. We saw people were able to enjoy their daily lives as staff met their needs in a positive, supportive, and encouraging way. People benefited from the good working relationship established with external health and social care professionals. People received care and support that was personalised, coordinated and worked well for them.

Staff ensured people living at the service were able to receive the care and treatment they needed. They had developed warm relationships with people. Staff received training to help them promote equity and inclusion. Efforts had been made to develop communication systems for people with English as a second language to ensure their voice was heard when deciding on care and support. The service worked with other health and social care professionals in line with people’s specific needs. Feedback from professionals showed issues raised by them were dealt with. They told us the service was responsive and worked collaboratively with them to ensure good outcomes for individuals.

Care files showed evidence of professionals working together. For example, the service had liaised closely with various health and social care professionals, which had proven beneficial to people living at the home. Where recommendations had been made, these were incorporated into people’s care plans. The provider had not received any concerns or complaints. They shared with us several compliments they had received. Regular audits and quality assurance were carried out by the registered manager to ensure improvements were made.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.