The Cornerstone

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People had person centred planning meetings to ensure their outcomes were identified and their voices heard. These included holidays, one to one support, developing friendships and maintaining contact with relatives and friends. There was an open culture where people were encouraged to voice their views and opinions and they felt safe to do so. People were involved in care planning and organising their own activities and support.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff had a good understanding of care planning and assessing people’s needs. They understood the importance of involving people and their families in the process. One member of staff told us, “We include people and relatives [in the assessment process] It's all about the person so we would not exclude them.” Another member of staff said, “We have good relationships with people and their relatives. We hold open discussions with them which ensure assessments are accurate.”

People had person centred planning meetings to ensure their outcomes were identified and their voices heard. These included discussions about holidays, one to one support, developing friendships and maintaining contact with relatives and friends. There was an open culture in the service where people were encouraged to voice their views and opinions and felt safe to do so. People were involved in care planning and organising their activities and support.

People’s experiences and feelings were listened to and care and support was tailored to their needs. One person told us, “If I didn't feel well, I would tell my key worker. We have house meetings and I am involved. We talk about what we want to eat and fire alarms. I clean my own bedroom and go shopping. I would like to do more baking and cooking.” A family member said, “The staff understand [relative’s] needs and they are all very good. [Relative] has a varied social life and gets good support with their independent living skills. They make their own breakfast and set the table. [Relative’s] faith has been supported and a local parish brings communion to their home once a month.“

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.