26 April 2023
During an inspection looking at part of the service
The Red House Welfare & Housing Society is a residential care home, providing personal care and accommodation for up to 34 people aged 65 and older. The service provides support to older people and people living with dementia. At the time of our inspection 25 people were living in the service.
People’s experience of using this service and what we found
We had rated this service requires improvement and taken additional enforcement action over the last two inspections. At this inspection we found progress had been made. Despite some remaining areas for improvement, such as the need to consistently ensure effective oversight, the service had enhanced leadership and there were improved management systems and governance . The embedding of these new ways of working are now required to ensure consistency moving forward.
We received lots of positive feedback from people living at The Red House Welfare & Housing Society about how safe they felt living at the care home. We also heard from many relatives who told us they felt their family members were well looked after and cared for.
Systems were now in place to manage and mitigate risk and support people's health and well-being. Medicines systems had been reviewed and improvements implemented. People received their medicines safely and in accordance with their prescription.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager was passionate about their role and making continued improvements of the service. They were open and proactive to any queries we raised during the inspection.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
We undertook this focused inspection to check the provider had followed their action plan and to confirm they now met legal requirements.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. We have found evidence that the provider needs to make improvements. Please see the well-led section of this full report.
The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection .
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for The Red House Welfare & Housing Society on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.