22 March 2023
During an inspection looking at part of the service
Wright Watson Enterprise Centre (Bradnet) is a domiciliary care agency. It provides personal care to people in their own homes and flats At the time of our inspection the service was providing personal care to 5 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
The provider had made significant improvements since the last inspection. The changes had led to positive outcomes for people who used the service. Risks to people’s health and safety were assessed and regularly reviewed. Accidents and incidents were closely monitored and there was a culture of learning lessons. Medicines were managed safely.
People received person-centred care and they felt safe and secure. They spoke positively about the care and support provided. Recruitment was managed safely, and people were supported by experienced and consistent staff. Staff received good levels of support, training, and supervision in order to be able to carry out their roles effectively. The provider valued the well-being of the staff team.
The registered manager was approachable and supportive and provided leadership to the team. The culture of the service was open and welcoming, and people were encouraged to express their views. A range of detailed audits and checks were in place to monitor and improve the safety and quality of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 13 March 2020) and there was a breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
At our last inspection we recommended the provider made improvements to staff induction and awareness of safeguarding procedures and monitoring of accidents and incidents. At this inspection we found the provider had acted on these recommendations and made improvements in all the areas identified.
Why we inspected
This inspection was prompted by a review of the information we held about this service. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Wright Watson Enterprise Centre on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.