We carried out a review of the data available to us about My HomeCare HFW Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about My HomeCare HFW Limited, you can give feedback on this service.
My HomeCare HFW Limited is a care at home service providing personal care to people in their own homes. At the time of our inspection there were 17 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
There were enough staff to meet people’s needs, and people felt safely cared for by staff. Staff members understood safeguarding procedures and were trained within this area.
Medicines were administered safely by staff who were trained to do so. Risks were assessed and updated as required to ensure staff knew how to work safely with people. Staff followed infection control procedures.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff received induction training when they began employment, and continued training through their employment. People who required it, received support to maintain a healthy diet. People’s healthcare needs were met by staff as required.
People felt well cared for by staff who were kind and considerate. People and relatives told us they had the time they required to communicate with staff and felt listened to. Care was personalised to people’s needs, and staff understood people’s likes and dislikes.
A complaints policy and procedure was in place and people knew how to use it. Audits and checks were in place to ensure any mistakes or issues were addressed.
Staff felt well supported by management and told us that communication throughout the team was good.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 15 July 2021 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.