• Care Home
  • Care home

Eridge House Rest Home

Overall: Good read more about inspection ratings

Eridge House, 12 Richmond Road, Bexhill On Sea, East Sussex, TN39 3DN (01424) 214500

Provided and run by:
Mrs H Haddow

Latest inspection summary

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Background to this inspection

Updated 16 December 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection team consisted of one inspector.

Service and service type

Eridge House is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Eridge House is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location as the registered person is not in day to day charge of the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was no registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed the information we held about the service and the service provider. We looked at notifications and any safeguarding alerts we had received for this service. sought feedback from the local authority and professionals who work with the service. Notifications are information about important events the service is required to send us by law.

The provider had completed a Provider Information Return (PIR) prior to this inspection (April 2022). A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 8 people who used the service and 3 family members about their experience of the care provided. We also spoke with eight members of staff, including the managers, housekeeper, and a selection of care staff. We reviewed five people’s care plans, risk assessments and medicine records. We also reviewed 4 staff records in relation to recruitment, training and staff supervision. A variety of records relating to the management of the service, including policies and procedures were also reviewed. The second day was dedicated to talk to staff, people and to visitors who wished to be involved in the inspection process.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. This was undertaken in the communal lounge. Following the site visit we continued to seek feedback from families and health professionals.

Overall inspection

Good

Updated 16 December 2022

About the service

Eridge House Rest Home is registered to provide personal care and accommodation for up to 43 older people. At the time of the inspection there were 37 people living at the service. The service provides care to older people, people with conditions affecting their mobility, general frailty and medical conditions such as diabetes and renal failure.

People’s experience of using this service and what we found

People received safe care and support by staff trained to recognise signs of abuse or risk and understood what to do to support people safely. People told us, "I feel safe here, staff are really wonderful here." People had care plans and risk assessments which meant peoples’ safety and well-being were promoted and protected. The environment was clean, well-maintained and comfortable. Visitors told us, "Always a lovely smell of home cooking and its very clean." There were enough staff to meet people's needs. Safe recruitment practices had been followed before staff started working at the service. Accidents and incidents were recorded, and lessons learnt to prevent re-occurrences.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was an effective management team at Eridge House which provided good leadership for staff and they communicated effectively with people, relatives and health professionals. The management team were approachable and available to people, staff and visitors. Staff were positive about their roles and felt valued for the work they did.

People who lived at the service, their relatives and staff were encouraged to give their views and these were listened to and acted upon by the management team. People and their relatives felt able to raise any concerns they had and were confident they would receive an appropriate response.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 28 June 2018)

Why we inspected

We undertook this inspection as part of a random selection of services rated Good and Outstanding.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained Good and is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Eridge House Rest Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.